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Once signed up, customers expect a smooth enrollment and onboarding experience, too, regardless of the channel, says Intelledox's Neal Keene.
November 22Intelledox -
Mastercard is adding customized communications technology from R.R. Donnelly & Sons to power an instant bill payment tool it’s been piloting since last year.
November 21 -
Denny’s has partnered with Presto, a maker of restaurant industry hardware, to provide tablets for customers to pay at the table using credit and debit cards for contact and contactless payments.
November 20 -
It is important to understand how bias may be found naturally in your own existing customer base, and how this may affect your inferences, since these naturally need checks and balances to avoid sampling bias, argues Callsign's Stuart Dobbie.
November 20Callsign -
If the deployment of faster payments came with a guarantee to boost a financial institution's bottom line, more banks and businesses would likely invest in bringing their legacy systems into a new age.
November 20 -
Alliance Data Systems Corp. planned on hiring Citi's Ralph Andretta as the top deputy to its new chief executive officer. Instead, it decided to name him as her replacement.
November 19 -
Billionaire Jack Ma’s Ant Financial Services Group said it may apply for a virtual banking license in Singapore, a move that would add a heavyweight contender to the race.
November 19 -
The rise of challenger banks has meant that this revenue stream is becoming increasingly squeezed.
November 19 -
Modern technology is making it easier for fraudsters to trick consumers into believing they are making payments from their accounts to legitimate providers, but governing bodies in the U.K. are putting the brakes on rushing to create a new fund to compensate victims of those scams.
November 15 -
A basket of currencies will include a mix of national interests and involve internal and external politics, says Stasis' Gregory Klumov.
November 15Stasis