POS and Retail

Hackers installed software to grab customer data from point of sale systems earlier this spring.

SkyShopper enables Emirates NBD’s credit and debit card customers to make purchases from retailers through a single portal.

Bankers have conversations daily with clients, public officials and friends who don’t necessarily see the benefits that banking locally provides.

Since e-commerce retailers often don't have the same personal relationships as traditional retail, it can be harder to dispute chargebacks.

Big-box retailers have beat back banks’ latest attempt to kill a legislative provision that has cost lenders billions of dollars in lost revenue. Known as the Durbin Amendment, the measure was included in the 2010 Dodd-Frank Act to limit how much money banks can charge retailers when consumers use their debit cards.

As volume grows, fraud and security risk will expand as well. Merchants and issuers can't afford to avoid the extra work to secure the channel.

Regulatory restrictions on market entry can shield banks for only so long from problems like those faced by traditional retailers. But financial institutions can take these steps to stay competitive in the ever-digital world.

There are hundreds of millions of users that store credit cards with Google but don’t use Android Devices, giving Google the chance to take advantage of data it already has to improve functionality.

Not all data breaches make headlines, and it's the quiet ones that might be the most dangerous.

Third party mobile payment apps are resetting consumer expectations, and retailers must embrace the technology, writes Joe Leija, general manager of North America at Ingenico ePayments.

This is a good time for bank risk managers and bank regulatory examiners to evaluate the effects of a deepening retail crisis on the financial services sector.

Brick-and-mortar retailers are using technology to transform their physical stores into an Amazon-like digital experience.

One-time passcodes or more complex passwords are not enough, and add friction and potential frustration for the user. The solution is mobile identity authentication, writes Randy Vanderhoof, executive director of the Secure Technology Alliance.

China’s internet titans are set to supply ample evidence that online spending continues to defy a slowdown in the world’s second largest economy.

Product searches can be confusing, which can increase card abandonment and cut into sales. Virtual assistants and other customer service improvements can solve the problem, writes Arjun Mendhi, a director at Infinite Analytics.

Starbucks Corp., the world’s biggest coffee-shop chain, suffered crashes at some of its payment systems following a routine technology update.

Upgrading a mobile point of sale device developed in the magstripe era to EMV could be a hassle for the merchant and the vendor alike. Or it could be as simple as replacing the battery.

As payments innovation expands and diversifies, retailers will need to find ways to deftly embed low-touch payments into omnichannel shopping.

Despite a flood of new technology options, e-commerce still hasn't cracked the code of convincing shoppers to complete their purchases once they arrive on the checkout page.

An upcoming release of Android Pay may have a biometric facial recognition component named “Visual ID," according to a recent teardown of the app. This functionality could open up numerous possibilities for merchants.