POS and Retail

Millennials may have earned the reputation for doing all of their shopping on smartphones and tablets so they can pay from wherever they are, but a growing body of research suggests that most prefer shopping in brick-and-mortar stores.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

Starbucks has established itself as a model for mobile payments among coffee drinkers, but Barclays is partnering with a U.K. coffee chain to take it a step further by bringing the coffee cup itself into play.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

Amazon is rightfully thought of as an e-commerce juggernaut, but the company's latest move — opening additional headquarters in the New York and Washington, D.C. areas — has drawn attention to how its presence changes the physical world.

Standard Cognition raised $40 million in a Series A funding round among five different venture capitalists to expand its cashierless checkout footprint.

Amazon Go’s cashierless checkout model has made its impact felt across the board, motivating large chains like Walmart and Kroger's to respond. But the biggest threat it poses is to convenience and fast-food brands like 7-Eleven.

Given Chinese consumers’ appetite for U.S. and foreign brands, retail companies planning to participate in this year’s holiday sales in China should consider capitalizing on China’s huge holiday sales by adopting mobile pay and influencer marketing and by emphasizing quality and authenticity, according to Franklin Chu, managing director for Azoya USA.

The Madrid-based personal financial management provider Fintonic has partnered with Amazon to offer its Spanish customers a zero percent installment loan for purchases made on Amazon.es.

Amazon’s transit-friendly posture should provide momentum for digital ticketing and other subway improvements in Queens, N.Y., and northern Virginia — and if recent history is any indication, Amazon may take an active role in improving that infrastructure.

The payment terminal maker Poynt, a rival to Square and other hardware providers with customized software applications for merchants, has raised $100 million in a Series C funding round with strategic partners Elavon and National Australia Bank.

Six months ago, the European Union’s General Data Protection Regulation, or GDPR, took effect, threatening companies worldwide with massive fines if they didn’t look after customer data properly. Fresh research suggests it’s making a difference in Europe -- but not so much for U.S. web users.

The Norway company is introducing a service in Finland and Sweden giving consumers an instant-credit option enabling them to opt to pay later for purchases.

Adapting to Chinese consumers’ expectations of mobile pay options can help international retailers remain relevant and competitive by offering an easy, smooth, and interactive customer experience, writes Franklin Chu, managing director for Azoya USA.

U.S. restaurants for years have been experimenting with novel EMV payment approaches ranging from tablets to apps, but two major U.S. restaurant chains are opting for basic hand-held terminals from Ingenico.

As companies mature out of their startup phase, their sales growth curves begin to flatten and costs start to rise — unless, of course, they change their business model. And that’s exactly what Square is doing to maintain its startup-style growth.

Instead of focusing on static rewards, card issuers should focus on more proactive and data-driven “rewarding.” This is a profound shift from a transactional strategy to a relational one, writes Kevin Grieve, North America Payments Lead for Accenture.

Amazon’s dominance is in no danger, but the e-commerce giant is looking over its shoulder as Walmart and other retail powerhouses close in. The fourth quarter could be a tipping point for Amazon, which recently lowered its holiday sales growth forecast.