Practice and client management

The $35 million-asset credit union was one of just five entities bidding to serve the Mountain State’s medical cannabis program.

Two credit unions have hired new employees to oversee branches while senior investment representatives from a CUSO were recently honored.

Management at the Oklahoma City bank prides itself on listening to employees, and embracing the volunteer policy suggested by the chief marketing officer is just one example of that.

It can be difficult to measure the effectiveness of the wellness programs that banks offer to employees to help keep morale high, stay competitive in recruiting and lower health care expenses.

When H. Lynn Harton joined United Community Bank seven years ago, he knew he was on track to eventually become CEO. But he still felt he had to earn it.

Executives of the Wisconsin bank realized employees weren't getting enough direction so they adopted a strategy that breaks objectives into smaller steps.

Executives at Atlantic Capital Bank had to take a hard look at its strategy and culture after the acquisition of First Security Group dampened employee morale.

Employees of the Minnesota bank get a $500 "self-improvement allowance" each year.

The Best Companies Group, in collaboration with American Banker, completes an analysis of employee surveys and reviews information on employer benefits and policies to develop the annual ranking.

AvidXchange is expanding its outreach to lenders with its purchase of BankTEL, which currently does business with 20% of U.S. banks.

The idea of a common digital identity for consumers has become more compelling amid the digitalization of the world's economy. Many bank and credit union executives consider it a natural fit, one the industry should be prepared to lead on.

Asset Recovery Associates told borrowers that it could sue them, garnish their wages and place liens against their homes, according to a consent order by the consumer bureau.

Traditional players are getting innovative, and upstarts are becoming more sophisticated. The survivors will be companies that offer consumers an array of easy-to-use services, a venture capitalist says.

The company will pay $195 million for its first retail operations in the city.

Citigroup quietly boosted its minimum wage to $15 an hour in June, joining competitors in awarding raises to rank-and-file staff.

The Plano bank, which is being sold to Prosperity Bancshares in one of the industry's biggest M&A deals this year, was also worried about credit quality, a regulatory filing shows.

United Churches Credit Union, which has just one branch, can now serve anyone who worships in two counties.

Intense competition for executives and top lenders has elevated the role acquisitions play in filling key positions.

Helping out after a fire, providing financial education, broadening access to financial services and other ways credit unions are giving back.

The young professionals' development group is searching for a new manager following Lauren Culp's departure on Friday. She will remain in the industry.