Practice and client management

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

Main Street Financial's ouster of James VanSickle came three months after its chairman characterized the company's financial performance as being "on the upswing."

The 5-year-old experiment of tying executive compensation to achieving diversity goals appears to be ending. The abrupt shift comes amid the Trump administration's crackdown on DEI.

Freedom Bank is rolling out Freedom@Work, which offers perks for employees of participating companies, as part of a wider strategy to attract more consumer deposits.

Marianne Lake will oversee strategic growth and the company's fast-growing overseas consumer bank. 

Oxford Bank appears poised to reap benefits from a substantial investment in building out its commercial finance subsidiary. The business, which provides credit to companies that aren't a good fit for bank loans, has moved into the banking mainstream over the last 15 years.

The investment follows the success of KeyVAM, a virtual account management platform developed with the fintech for treasury clients and launched last year.

The question of when the CEO would retire and who might succeed him has hung over JPMorganChase for years.

The transaction comes as the megabank is determined to simplify its operating model and shed units that have slower growth prospects or aren't core to its business.

BMO Financial Group has sold a U.S. credit card portfolio and exited a franchise loan portfolio as part of an effort to achieve a return on equity of at least 12% in its U.S. business.

A recent deal involving a troubled Texas bank shows that even the most lopsided depository can find an exit.

Five years after the pandemic forced banks to switch to online annual meetings, shareholders are growing frustrated by the lack of in-person options. Some wonder if they'll ever again be in the same room as boards and management teams.

The Connecticut-based community bank announced a raft of new board and executive appointments, giving shape to a new strategy aimed at winning more business from high-net-worth individuals.

MainStreet Bancshares in Fairfax hopes investors will endorse its plan to refocus on basic community banking after shuttering its embedded banking unit. But a prominent shareholder is urging management to sell.

Bank professionals largely agree that the customer experience shapes the way work is performed within their organization. However, there are some issues that get in the way of a customer-centric approach.

Shareholder support for KeyCorp's executive compensation packages fell to 63% from 89% last year. Proxy advisory firms had recommended a "no" vote after the Cleveland-based bank made off-cycle awards to top executives.

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential savings from fewer complaints, executives said.

The CEO of JPMorganChase affirmed the case for bringing employees back to the office.