Practice and client management

The largest U.S. bank's strong third quarter did not insulate its leaders from being pressed about the downside of pricey investments in technology, whether capital rules make commercial lending growth hard for big banks to achieve, and whether another economic downturn is edging closer.

Augusta VAH Federal Credit Union in Augusta, Ga. has announced plans to merge into SRP FCU, across the state line in nearby North Augusta, S.C.

The Montana company will spend $200 million to buy Idaho Independent and Community 1st Bank.

The uproar over the incendiary writings of a Consumer Financial Protection Bureau official have led to calls for his removal, but the agency’s interim chief says he won’t “let any outside group dictate who works here.”

Sarah Vega, chief of staff to NCUA Chairman Mark McWatters, succeeds Paul Gentile, who announced plans to leave the multi-state credit union league earlier this year.

The company agreed to buy Mainland Bank for nearly $20 million in stock.

A growing number of the top lawyers at major financial institutions are women. What’s it going to take to get other departments to follow suit?

Consumers may say they like where they bank, but a survey suggests banks and credit unions lag behind retail brands like Amazon in ease of service and satisfaction.

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals.

Credit unions in Iowa and across the west were honored for their work aiding immigrants and financial education for students, respectively.

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

The storm could impact as many as 57,000 homes and cause more than $13 billion in damages, according to one estimate.

Promoting diversity must go beyond putting women in the C-suite. It’s about creating products and practices that help support and elevate those who tend to be overlooked.

Elliot Gregg, who led the institution for almost 20 years, will serve as president emeritus until his retirement in January.

Credit unions in the Great Lakes State continued to add members in Q2 while a variety of loan types saw double-digit growth.

A first-time chief executive will take the helm of the Texas-based credit union next month.

Credit union boards need to spend more time on formal CEO succession planning.

Russell Cole will take the helm at CUSO Home Lending, succeeding John Reed, who is retiring from the position.

A growing number of credit unions are balancing whether to offer points or other perks as a thank you for member loyalty and spending.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.