Practice management

2016 will go down as another wildly successful year for credit unions, but it wasn't without its challenges.

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Charter Oak Federal Credit Union has awarded more than $487,000 in annual $100 cash bonuses to its Gold Rewards members this December, making it the largest one-time bonus payout in the program's history.

NCUA’s recent field of membership ruling could massively expand credit union membership – provided CUs have the technology to capitalize on the opportunity.

The credit union has returned more than $8 million to members since 1996.

FirstBank in Lakewood, Colo., named the successors to its CEO and president, who are both retiring after holding those titles for 17 years.

The two institutions will officially join forces on Jan.1, 2017, though full integration of accounts, products and services is not expected to be completed until May.

Andrew Jetter is stepping down as the chief executive of the Federal Home Loan Bank of Topeka after serving as the president and the CEO for 14 years.

The Nebraska CU League says membership at credit unions in the Cornhusker State has risen by more than 15% over the past five years.

The Florida-based credit union’s new $12 minimum hourly wage will be nearly 50% higher than the state-mandated $8.10 per hour, and puts it in line with a growing number of credit unions that are bringing their pay structures closer to living-wage levels.

The partnership between the two groups aims to raise awareness and provide additional support for WOCCU’s global work.

Alaska USA Insurance Brokers in Anchorage has agreed to sell its commercial insurance and employee benefits books of business to Acrisure in Caledonia, Mich.

The Consumer Financial Protection Bureau is facing renewed pressure by consumer groups and think tanks to move forward with a plan that would rein in overdraft programs, but that product has been a boon to credit union revenue streams in recent years.

Wayne Savings Bancshares in Wooster, Ohio, is looking for a new CEO.

Alipay's fast growth is partly attributed to the huge size of the Chinese market, but it also deploys strategies that can serve as an example for mobile wallets in other parts of the world.

The $741 million-asset credit union’s partnership with Milk Money has raised nearly $75,000 for small Vermont businesses.

A tweak to the trade association’s full name will indicate its focus on all federally insured credit unions instead of just federal charters.

Wells Fargo continues to sustain damage from consumers who were put off by the company's phony account scandal.

The National Credit Union Administration has announced a webinar for credit unions interested in partnering with the U.S. Department of Agriculture.

2016 was another year of record growth for credit unions, but with several interest rate increases expected next year and inflation on the rise, will the good times keep rolling?