Retailers

Consumers are more than willing to share retail payment information, geolocations, as well as Uber, OpenTable, Facebook, and Twitter information. However, they have high expectations for what they receive in return, writes Lisa Woodley, vice president of FSI customer experience for NTT Data Services.

Starbucks has for some time been the poster child of mobile payments acceptance in the U.S., but even this success may be tapering off.

A crucial challenge for payment apps and cashless banking is how they adapt to provide services for the unbanked, writes Michael Kordvani, head of SEO for app development agency Fueled.

The rapid development of the Indian mobile wallet market demonstrates the importance of reactivity and adaptability. Huge opportunities await those who can successfully navigate the transformative impact of regulation, emerging technologies and shifting consumer expectations, writes Elina Mattila, executive director of the Mobey Forum.

There are a number of tactics and solutions organizations can employ to shut down the favored methods of fraudsters, including the use of bots and device compromise, writes Michael Lynch, chief strategy officer at InAuth.

Digital channels are likely to delight customers, but poorly performing websites are a major concern, especially as these sites come under heavier traffic loads, writes Mehdi Daoudi, CEO of Catchpoint.

Alipay and WeChat have become so common in China that many tourists are finding it difficult to pay for goods and services without the apps, writes Mike Ward, CRO and CEO of North America for WorldFirst.

The company plans to move into more retail payment processing as part of a broader diversification strategy that includes the acquisition of Cayan.

Burger King owner Restaurant Brands International Inc. is creating a new C-suite role focused on technology, aiming to keep pace with fast-food rivals as they embrace mobile ordering and other digital services.

If your billing and payments system has API integrations it makes it easy for your most valuable business asset, your customers, to do business with you, writes Martha Salinas, senior vice president at Multi Service Technology Solutions.

After a year of teething trouble at the Amazon Go cashierless concept store in Seattle, the e-tailer has finally opened its doors to the public. But no amount of Jetsons-esque technology can prepare the company for a stampede of consumers accustomed to Flintstones-era retail.

From initial engagement through product purchase and post-sales interactions, retail technology offers a variety of ways to customize the shopping experience, writes Carl Mazzanti, founder and CEO of eMazzanti Technologies.

The proliferation of wearable devices, their increasing sophistication, the uptick in wearable-optimized applications and the willingness of consumers to trade PII for convenience is converging to create a perfect storm of risk that has the potential to threaten commercial enterprises, writes Michael Lynch, chief strategy officer at InAuth.

The mix of airlines, hotels and other companies that make up the travel industry have lost an innovative edge, in part because a once-cutting edge system of combined booking and payments has not aged well.

Rather than searching for a "silver bullet" and relying on a single line of defense, FIs and merchants should adopt a layered model combining different approaches and technologies, writes Elina Mattila, executive director at Mobey Forum.

While most Generation X-ers have been accustomed to learning new technologies, mainly through interacting with early adopters, they aren’t always enthusiastic about learning new systems, writes Hamidreza Ghanbari, CEO of Pilatus Bank.

While Starbucks is making a tentative move into cash refusal at one location, it's unlikely any retailer would widely refuse cash payments in the near term.

Breaches help crooks diversify, but stolen cards thrive in the black market, writes Angel Grant, director at RSA's fraud and risk intelligence unit.

The idea that all of the money in cryptocurrencies has already been made misses the point. Innovative and sustainable ideas will emerge from the market frenzy, writes Dentacoin's Mariam Nishanian.

As mobile commerce matures, consumers are getting more accustomed to the process of populating a shopping cart from a smartphone's screen. It's a process that could translate well to brick-and-mortar stores.