The Warsaw, N.Y., bank said it will close 10% of its branches and lay off 6% of its staff in response to customers’ growing preference for remote banking.

Wells Fargo buys $14B of delinquent mortgages tied to pandemic; CFPB launches investigation of Quicken Loans real estate affiliate Rocket Homes Real Estate; Truist accelerates cost-cutting plans; and more from this week’s most-read stories.

Jason Werts will take over as the leader of the Clackamas, Ore.-based institution in August. He is currently COO of Unitis Community Credit Union in nearby Portland.

Managing a major lender in the midst of COVID fears and social unrest has required a rethink of banking norms. Exploring the executive decisions all leaders must consider is the recipient of American Banker’s Banker of the Year award.

How Berkshire Bank is facilitating and driving change, inclusion and equity within their institution in an effort to authentically connect to the communities in which they serve.

The consumer agency alleges Townstone Financial's CEO and president made statements on a radio show discouraging applicants living in Black neighborhoods from seeking home loans.

Jeff Carpenter, who is currently the president and CEO of CME Federal Credit Union, will take over next year when Brent Taylor retires.

He co-founded California Rural Legal Assistance, Public Advocates and the Greenlining Institute.

Switching core banking systems has long been done face to face, but the pandemic has driven the process into the digital arena. The change could be permanent.