Workplace culture

Jill Nowacki will serve as CEO of Humanidei, which will focus on diversity and inclusion in the credit union industry.

Cynde Jones, who served as an executive vice president for more than a decade, has taken over following longtime CEO Chuck Rutan's retirement.

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

Credit unions and the rest of the financial services sector, in the spirit of recent criminal justice reform, should be more open to hiring workers with low-level criminal convictions.

Eric Jenkins is taking over at the Amarillo-based institution as its president and CEO is set to retire.

Corporate scandals at banks and other firms often suffer from similar management challenges. The financial industry needs to look more closely at these root behaviors to help stem misconduct.

They’re communicators, bridge builders and young moms. Here’s what they might do differently from the older bosses they have had in their careers.

Teresa Tanner, one of American Banker’s Most Powerful Women in Banking, is stepping down as the bank’s chief administrative officer to focus on larger societal issues, such as helping women advance in the workplace and creating economic opportunities for minorities and people with disabilities.

A Wells Fargo customer was interrogated, fingerprinted and mistakenly arrested for check forgery after a series of mistakes on the bank's part. He was cleared, and Wells says it made an error, but they are now fighting in civil court.

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.

Changing demographics and cultural trends are making bank CEOs think beyond profitability and toward addressing what they stand for.

Doug Fagan was named president as Sundie Seefried, who will remain CEO, spends more time on the credit union's cannabis banking division.

The application deadline for the popular free program is Friday, April 26.

The cold, hard truth of bank mergers is that rivals often steal top producers and convince customers the bigger bank won’t care about them anymore. The CEOs of the merging banks explain their retention efforts.

George McNichols helped build the Indiana-based institution from $10 million in assets in 1984 to $554 million today.

David Woodruff was the head of Zia Credit Union in Los Alamos, N.M., before taking the job with APL.

Lining up leadership and securing staff support are important building blocks for banks eager to become more tech savvy.

Nathan Saller was tapped to replace President and CEO Michael L’Ecuyer, who is set to retire Oct. 1.