Workplace culture

The credit union's current CEO, Paul Wagner, will retire in February 2019, and Marchese will ‘shadow’ him until then.

How has Frost Bank maintained its stellar reputation year in and year out? By emphasizing long-term relationships, never compromising on its principles to meet quarterly numbers and always striving to give customers a square deal.

Leadership coach Steve Gutzler offered credit unions six principles to follow that can help develop leadership qualities.

Online retailer Zappos made its name as a website for buying shoes, but today it is known just as much for its focus on service and culture as it is for what it sells.

From the new business lending officer at one credit union to the controller at another, plus special recognition and more.

Senior leaders may say that they want to hear bad news, but that doesn’t mean lower-level employees are eager to share it with them.

At a conference on corporate culture, Wells Fargo’s board chair explained why problems tend to fester longer at larger institutions.

Even with the decline, the nation's largest bank still employs a higher percentage of black employees in the U.S. than its rivals.

Credit unions announce board election results, strategic appointments, new hires and more.

As these up-and-coming leaders continue to move up through the ranks, some could be heading for the corner office.

Bank of America's top technology officer says finance-industry workers get spooked about their jobs because of how bosses talk about tech.

It may not have the digital buzz of fintech, but it can do more to transform how your members see you the moment they walk in the door.

Key hires at one credit union put focus on in-branch experience and more new hires and promotions.

A host of women in the credit union industry recently garnered new positions and awards .

A former GE executive told the 2018 CO-OP THINK Conference too many institutions are harmed by stifling creativity – and the problem is getting worse.

Rather than heading off to a galaxy far, far away, credit union members and employees from all over got into the spirit of "Star Wars Day" once again this year. May the Fourth be with you!

Financial institutions can begin to reduce the number of rogue employees and put a stop to bad behavior.

An employee at Jeanne D'Arc Credit Union who recently completed the CU's "Infant at Work" program looks back on the process and shares insights on how other credit unions can help working mothers.

It's not enough to say you provide excellent service. You have to define what it is in a concrete, measurable way to live up to that promise. Take these steps to do just that.

In an interview with American Banker, the outgoing president of the Federal Reserve Bank of New York discussed changes in supervision, bank culture and his advice to his successor.