Workplace

Citigroup didn't admit any wrongdoing in its settlement of allegations by regulators that employees denied credit cards to people in Southern California suspected of being of Armenian origin.

The San Carlos, California, consumer lender said it's "exploring strategic options" for its credit card portfolio, discontinuing its investment and retirement products and sunsetting a partnership with Sezzle in addition to embarking on a new round of job cuts.

The Zurich-based bank posted a net loss of $785 million for the three months to September, its first quarterly loss in almost six years, as costs to absorb Credit Suisse came in at $2 billion. However, client inflows in its wealth management business — which included $3 billion of that was at Credit Suisse's wealth arm — exceeded expectations.

A new rule allowing people with long-ago criminal convictions to find employment at credit unions is good for both the industry and for society at large.

Investing in website accessibility isn't just the right thing to do. It also makes good business sense.

Customers cite a large mix of reasons for why they do or do not trust specific financial institutions.

Neglect of the employees who personally interact with customers can undermine even the most carefully crafted business strategy.

Two-thirds of American adults report experiencing financial trauma in their lives, and the vast majority say they are still feeling its negative effects. Improving financial literacy can help.

The head of the Consumer Bankers Association takes issue with a recent BankThink article questioning bank CEOs' commitment to promises made in response to the Black Lives Matter movement.

Three years removed from the Black Lives Matter protests, banks have not fulfilled their promises to help close the racial wealth gap.