TD Bank

The year saw anxiety over how banks would respond to record consumer debt, disruptive glitches at TD Bank and SunTrust, ongoing scandal at Wells Fargo, and much, much more.

Few firms have been able to blend predictive virtual assistants, geolocation, data analytics and other cutting-edge technology into apps like TD Bank, which has more mobile users in Canada than anyone in finance.

U.S. earnings climbed 44% from a year earlier, aided by lower taxes, a widening net interest margin, record contributions from its stake in TD Ameritrade.

A deal between TD Bank and a Vermont nonprofit is just one example of how banks are getting creative in addressing affordable housing needs while reaping financial and regulatory benefits.

Toronto-Dominion Bank wants customers to complete nine out of every 10 routine transactions on their own within three years.

While the fintechs that offer merchant loans usually argue they’re lending to the ultra-small businesses that banks don't serve, competitive forces will bring the technology companies deeper into banks’ domain.

John Thomas, head of U.S. payments and data strategy at TD Bank, says banks are approaching innovation the wrong way.

TD Bank bills itself as America’s Most Convenient Bank, but even Jane Russell, its head of customer experience, admits that its service over the years has not always been consistent. That’s beginning to change.

Getting more women into managerial posts matters to TD Bank, and a robust mentoring program is making a big difference.

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.