B of A to Open Five High-Tech 'Express' Branches


Bank of America (BAC) has begun rolling out its new "express" banking centers, which combine on-site and remote tellers.

The first of the new branches opened in Manhattan in late August, and B of A plans to open five more in Boston, Charlotte and the New York City area by the end of the year, it said Tuesday. Whether it opens more express branches in 2014 will depend on customer feedback, B of A said.

The express branches feature ATMs with "Teller Assist," which lets customers speak with an off-site representative through the ATM. Onsite B of A employees will be available to help customers during normal working hours, and Teller Assist will make offsite employees available during nights and weekends, B of A said.

"We are working to make the customer experience with Bank of America reflect how people live their lives every day," said Katy Knox, retail banking and distribution executive, in the news release. "With the addition of express centers, our retail business offers customers more flexibility and convenience."

Over the past year, Bank of America has been selling off branches across the U.S., largely those in less densely populated areas, to community banks, as part of an effort to trim expenses.



'The Law Penalizes the Consumers It Set Out to Protect': Comments of the Week

American Banker readers share their views on the most pressing banking topics of the week. As excerpted from the Comments sections of AmericanBanker.com articles.

(Image: Fotolia)

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments:
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.

The Most Influential Women in Payments

What does it take to lead in the still-mostly-male world of payments? This year's 20 Most Influential Women in Payments share stories about how they got to the top, their vision for the future of payments (hint: it's mainly mobile), and advice to other women working their way up the ladder.

A Newsletter featuring Bank Technology News' top stories plus special reports and data

Already a subscriber? Log in here
Please note you must now log in with your email address and password.