"There's a demographic that still wants to come into the branches," says Catherine Bessant, global technology chief at B of A. But "what we need is for the branch to be different" in staffing and appearance, adds Manolo Sanchez, the CEO of BBVA Compass.
You might expect Manolo Sanchez, the CEO of BBVA Compass, to renounce traditional branches since his bank is spending $117 million on the online-only startup Simple. But he joined other senior bank executives in defending the branch as "still relevant."
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