Companies such as Google, Visa and Mastercard are building a framework that will allow AI agents to shop and make payments. There are signs that consumers are warming to the idea.

The CEO spoke with American Banker about the company's plans for AI, blockchain, taking its digital wallet global and making PayPal and Venmo work together for the first time.

The global bank created an educational campaign designed to alert customers to the risk of AI-generated scam advertisements on social media.

After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told American Banker about what's happening under the hood.  

The path to a fully digital banking future is paved by AI and the key to success lies in building trust among customers and delivering value through AI-powered experiences.

The Swedish financial technology firm issued its first stablecoin and signed a gift card distribution deal with BlackRock. Also, EMVCo is examining AI's impact on processing and more in the American Banker global payments and fintech roundup.

U.S. commercial banks and savings banks have reduced employment by nearly 81,000 since the first quarter of 2023, including a net loss of 7,463 positions during the third quarter of this year, according to a new report from KRBA Financial Intelligence. Big banks, which have been embracing artificial intelligence, were big contributors to the decline.

Saul Van Beurden, Wells Fargo's consumer banking CEO and former head of technology, will lead the way on harnessing artificial intelligence.

Reskilling and giving AI the boring work are two approaches banks take to making agentic AI palatable to workers who may fear that bots will take their jobs.

Federal Reserve Gov. Lisa Cook, citing several studies, outlined her concerns Thursday that generative AI could be used to manipulate markets, and regulators have not yet thought through how to police such activity.

A "spike in unusual traffic" caused service degradation for the infrastructure giant, disrupting digital banking for customers.

Artificial intelligence is bringing revenue increases and expense reductions throughout Bank of America, Hari Gopalkrishnan, chief technology and information officer, said at an event Monday.

The payments fintech recently introduced AI agents to its lineup of products banks and credit unions can pick from and add to their existing technology stacks.

Haiqu's new encoding technique allows quantum computers to process high-dimensional financial data, showing improved performance in spotting anomalies.

JPMorganChase, BNY, Citi and others are getting ready to launch autonomous digital workers, but for most, several pieces need to be in place before they can go live. 

Several of the Best Banks to Work For 2025 are using artificial intelligence in ways that help their workforces.

Sunrise Banks and other members of the Global Alliance for Banking on Values are encouraging their employees to train the generative AI models they use, so that the models understand values-based banking.

Federal Reserve Board Gov. Stephen Miran said the growth of stablecoins and cryptocurrencies will likely impact monetary policy and could lead to lower interest rates.

Federal Reserve Vice Chair Philip Jefferson said that as interest rates have moved toward a more neutral level, "it makes sense" now to proceed with caution.