Artificial intelligence
Executives at Citizens Financial Group and community banks such as Seattle Bank and Citizens Bank of Edmond say there are potential use cases for large language models. Yet they have concerns that impersonal service and likely errors could erode customers' faith in their financial institutions.
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The FBI, NSA and CISA highlighted the emerging dangers of AI-powered deepfakes in phishing campaigns and cataloged protections companies can deploy.
September 13 -
The bank is testing artificial intelligence tools that aim to detect possible signs of misconduct from the tone of traders' phone conversations.
September 13
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Securities and Exchange Commission Chairman Gary Gensler told lawmakers that artificial intelligence could be used to game securities transactions in favor of corporate interests over those of investors. Critics say the SEC's plan to combat such conflicts of interest is hostile to technology.
September 12 -
Executives at the Columbus, Ohio-based regional bank were convinced by a presentation Veuu, the solution's developer, made earlier this year.
September 8 -
Artificial intelligence is on the cusp of solving some of the most chronic problems facing bank managers. They need to embrace it.
September 7 -
Investment in machine learning is outpacing consumer interest on the ground. Here's what companies like FIS and Marqeta are doing while waiting for demand to catch up.
August 24 -
Banks handle vast amounts of data, and understanding and making the most of that data is key to staying competitive.
August 23 -
No matter how good generative artificial intelligence gets, consumers navigating the purchase of complex financial products will always demand the attention of expert human advisors.
August 23 -
The bank developed its cloud-based Ally.ai platform within months. Now it has rolled out its first use case: summarizing customer service calls so the agent doesn't have to multitask.
August 18
