Google's new voice assistant technology may be the best right now at imitating human speech. That makes it a potentially powerful tool for bankers — and for cybercrooks.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

Marcus unit will start taking deposits in the U.K. next month; the bank uses the technology to complete a trade finance letter of credit for Cargill.

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

As chat bots, video assistants and other artificial inteligence tools proliferate, how can humanity – and credit unions – survive?

Welcoming automation into our industry with less friction and fear happens when we understand its overwhelming benefit to our futures and the quality of our work, writes Lauren Ruef, a research analyst for Nvoicepay.