Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

As chat bots, video assistants and other artificial inteligence tools proliferate, how can humanity – and credit unions – survive?

Welcoming automation into our industry with less friction and fear happens when we understand its overwhelming benefit to our futures and the quality of our work, writes Lauren Ruef, a research analyst for Nvoicepay.

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July.

From AI's impact on how we live to leadership lessons from an Olympian, making the most of analytics and more, here's a look inside the 2018 THINK Conference.

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

Payment collections will never be easy, but the availability of so much data and the means to make meaningful sense out of it with AI and advanced analytics is helping collections firms be more efficient and smart about their interactions, writes Scott Kendrick, vice president of marketing at CallMiner.

Cloud-based software has replaced bulky, expensive and almost obsolete servers, which allows SMBs to keep costs lower while getting access to more functionality, writes Rush Taggart, Chief Technology Officer for CardConnect.

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Agencies are examining regulating cybercurrencies not named bitcoin; is Paul Achleitner to blame for the German bank’s problems?

AI is about maximizing technology to drive greater business insights, making brands more efficient and more connected to their customers, our jobs more fulfilling and meaningful and giving us a more personalized experience in our daily lives, writes Anant Kale, CEO and founder of AppZen.

AI is not the only way to get value from data. In many cases, simpler, traditional types of analysis may answer your questions, according to Todd Ford, CFO of Coupa.

Insights from the National Association of Credit Union Service Organizations' 2018 conference, taking place this week at the Disneyland Hotel in Anaheim, Calif.

Fed vice chair wants to put stress test scenarios out for comment by banks; C&Is outstanding at record level in March.

Artificial intelligence may help rescue donations from paper's retreat, and give a fintech startup an icebreaker with small banks that haven't embraced automated payments.