Citizens Financial Group is partnering with IBM to develop a virtual career coach that will use artificial intelligence to help employees set career goals and determine what kind of training they need to develop new skills.

Bank of America says its artificial-intelligence assistant isn't likely to listen in on private conversations the way Amazon.com's Alexa did last month.

Banks are making business customers happy with new digital billing services as machine learning meets the lockbox.

Financial institutions can improve monitoring of suspicious activity and potentially risky customers using algorithms, but they need to treat this new technology with caution.

Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its existing product suite.

Mastercard is launching AI Express, a service to help companies develop and deploy tailored payment solutions leveraging artificial intelligence.

A broader cross-section of hires and added training could help financial institutions avoid problems with algorithm-based discrimination in lending.

Shari Van Cleave, head of Wells Fargo Digital Labs, says the bank is experimenting with artificial intelligence and augmented reality to create new ways to present data to customers.

Sageworks, a financial services software firm that provides institutions with lending and risk solutions, was sold to Silicon Valley-based Accel-KKR.

On the first day of the 2018 CUNA CFO Council conference, futurist Mike Walsh gave credit unions a hint of the world to come from both a consumer and business point of view.