Artificial intelligence
Artificial intelligence
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From the war in Iran to reviving the American Dream, the CEO of JPMorganChase has a lot on his mind. Here are five takeaways from his message to shareholders.
April 6 -
American Banker's 2026 AI Talent Shift survey finds that most institutions upped spending on artificial intelligence by at least 10% over the last year.
April 6 -
Visa has deployed advanced artificial intelligence to help solve payment disputes and expedite corporate bill pay; while Mastercard adds Hong Kong to its global agentic commerce network.
April 2 -
The latest generation of anti-money-laundering software uses agentic AI to help alleviate AML alert fatigue. Experts say this use of the technology is promising, though they offer some caveats.
April 2 -
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New survey data finds little correlation between increased AI spending and layoffs in financial services. But many executives said they expect job cuts at their companies in the next 12 months.
April 1 -
Research, insights and data on how banks and financial institutions are using AI can now be found in a new location on American Banker.
March 31 -
The Minneapolis-based bank will issue the cards, and Mastercard will act as the network provider. American Express formerly ran the e-commerce giant's business credit card programs.
March 31 -
A TD Bank survey found a massive increase in the ranks of people who talk to ChatGPT about their finances. Ted Paris, the bank's head of AI, says banks still have an opportunity here.
March 31 -
Despite headlines threatening massive AI-driven disruption of the industry, legacy financial institutions with vast troves of customer data are actually very well positioned to reap the benefits of AI — if they understand how.
March 31 -
A near-collapse of the global software vulnerability database exposed critical weaknesses that could leave banks unable to track cyber threats.
March 30 -
Citizens Financial Group President Brendan Coughlin discusses how AI is changing everything at the bank — from answering questions that previously went to call-center representatives to producing client reports at lightning speed.
March 27 -
Financial security teams must treat AI like a junior analyst, requiring humans to own decisions and approve any responsive actions to threats.
March 26 -
The bank is pushing wealth managers to use artificial intelligence embedded in Salesforce and Zoom to plan, summarize and follow up on client meetings.
March 26 -
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New study highlights the dangers banks face and potential fixes as merchants and consumers embrace the emerging form of artificial intelligence.
March 24 -
With seniors losing billions to scams, cybersecurity experts say banks must partner with telecom and tech companies to intercept fraud earlier.
March 24 -
By welcoming AI-driven vendor platforms into their banks, small and midsize institutions are introducing risks that are poorly understood and potentially interrelated. Boards of directors need to start paying attention.
March 20 -
Royal Bank of Canada is rolling out AI across its businesses in an effort to become more efficient and generate more revenues. The Toronto-based bank recently created an internal AI accelerator that directly reports to CEO Dave McKay.
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