A popular AI open-source platform with bank investors is being combined with IBM hardware and Nvidia processors in the hopes of creating high-speed, “driverless” AI.

At American Banker’s Digital Banking conference in Austin, industry leaders wrestled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.

Citizens Financial Group is partnering with IBM to develop a virtual career coach that will use artificial intelligence to help employees set career goals and determine what kind of training they need to develop new skills.

Bank of America says its artificial-intelligence assistant isn't likely to listen in on private conversations the way Amazon.com's Alexa did last month.

Banks are making business customers happy with new digital billing services as machine learning meets the lockbox.

Financial institutions can improve monitoring of suspicious activity and potentially risky customers using algorithms, but they need to treat this new technology with caution.

Black Knight has acquired HeavyWater, a developer of artificial intelligence and machine learning technology for the mortgage industry, and plans to incorporate the startup's borrower data verification and other automation capabilities into its existing product suite.

Mastercard is launching AI Express, a service to help companies develop and deploy tailored payment solutions leveraging artificial intelligence.

A broader cross-section of hires and added training could help financial institutions avoid problems with algorithm-based discrimination in lending.

Shari Van Cleave, head of Wells Fargo Digital Labs, says the bank is experimenting with artificial intelligence and augmented reality to create new ways to present data to customers.

Sageworks, a financial services software firm that provides institutions with lending and risk solutions, was sold to Silicon Valley-based Accel-KKR.

On the first day of the 2018 CUNA CFO Council conference, futurist Mike Walsh gave credit unions a hint of the world to come from both a consumer and business point of view.

Bank of America on where its AI hopes (and worries) lie; Zelle founder Paul Finch announces his leave from the payments network; the one area where banks and fintechs want more regulation; and more from this week's most-read stories.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

Envestnet's aggregator rolls out PFM features meant to appeal to younger clients — and links to Alexa.

Google's new voice assistant technology may be the best right now at imitating human speech. That makes it a potentially powerful tool for bankers — and for cybercrooks.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

Marcus unit will start taking deposits in the U.K. next month; the bank uses the technology to complete a trade finance letter of credit for Cargill.

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories.

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.