Nathan DiCamillo

Happy State Bank and others use rewards, rather than punishments, to encourage employees to stay vigilant and catch fraud and cybersecurity issues.

It is critical that banks blend data science and their industry knowledge to better identify and mitigate compliance risk, says a director at Promontory Financial Group.

Small banks and credit unions say slow responses and outdated products from the establishment tech vendor can become a drag on their innovation efforts.

Digital banks dispute the notion that they can skimp on customer service because millennials are only shopping for low fees and high savings rates.

Many financial institutions are unaware that they're banking marijuana-related businesses, pot bankers and regtech experts say.

Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says.

One community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.

IBM claims that by monitoring customer behavior first and foremost, banks can make suspicious activity reporting far more accurate.

Legacy tech vendors have traditionally offered decadelong contracts. But given constant change in the industry, small banks today should push for three-year deals, a bank CEO says.

Capital One's dispute with Plaid raised questions about the ability of banks and aggregators to work together. But the end of that fight, and Capital One's deal with Finicity, show common ground can be reached — eventually.