Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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It's an important pivot point for the industry — consumer trust is threatened by a steady flow of data breaches, and consumers are divided on whether they want to stick with plastic or move on to mobile and wearable payments.
May 11 -
Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.
May 9 -
About 175 million Americans now have access to a credit card, and the delinquency rate has gone up along with that, but an expert at TransUnion, which issued the data Tuesday, said the underlying metrics suggest there is no cause for alarm — yet.
May 8 -
More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?
May 7 -
More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?
May 7 -
Prometheum wants to win the SEC’s approval of its own token offering, paving the way for others shortly afterward.
May 2 -
The investment bank has asked Rob Rooney, an executive who wore multiple hats at the company, to focus full time on the data-oriented strategy he has devised for its wealth management, capital markets and other functions.
May 1 -
As a new crypto lender, Nexo, launches Monday, the fintechs that lend money to people based on the digital currency they own say they're doing well even when cryptocurrency values plummet.
April 30 -
Using Orchard’s data science smarts, Kabbage intends to offer new payment products to small businesses and loan portfolio insights to financial institution partners.
April 26 -
Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.
April 26
