Sharon Adarlo is a Financial Planning contributor and a former technology reporter for American Banker. Follow her on Twitter at @sharonadarlo1.
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Financial firms must follow customers from mobile devices to desktop and back without missing a beat.
October 1 -
AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.
September 28 -
An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.
September 27 -
Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.
September 21 -
Every month, from January to April of this year, there were roughly 3.2 billion attacks perpetrated by malicious code that infiltrated business' networks. Representatives of smaller financial institutions disputed the notion that they are one of the weak links in the chain.
September 20 -
Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.
September 18 -
The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.
September 18 -
The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."
September 17 -
Small banks and credit unions are searching for a high-tech edge over big-name financial institutions, and Amy Gililland at the technology firm Kasasa says it’s a goal that is within sight.
September 14 -
At this year’s Swift Business Forum in New York, executives said banks can build "more intelligent routing" to speed up payments and reduce the cost of processing and delivery.
September 13