W.B. King

A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.

A generation that has never known a world without cell phones or the internet – in other words, those born in the year 2000 or later – is driving credit unions to redefine traditional approaches to banking, technology, communication and more.

Voice authentication software has improved call center service at Virginia Credit Union and shortened call times by nearly 25 percent.

Some credit unions are seeing significant boosts to loan balances and campaign response rates by deploying adaptive email marketing automation campaigns.

A new kind of ATM fraud has begun to hit U.S. financial institutions. Here's how to protect your credit union.

A growing number of fintechs are finding ways to cater their offerings to credit union members, including one co-founded by a former credit union CEO.

Remote deposit capture fraud remains a threat, but analysts say that's just the tip of the iceberg. Here's how credit unions can better protect themselves -- and their members.

Cynthia Schroeder has seen massive technological changes in the four decades she's been in the credit union movement, but one thing that hasn't changed is the importance of collaboration and mentorship.

This week marks the return of a series of intensive, hands-on training sessions in distributed ledger technologies for credit union executives.

With some 3.5 million ATMs all needing to be converted Windows 10 at the same time, some credit unions are being proactive now to avoid the mad rush.

It's not enough to hire someone with strong IT skills—they also need "soft skills" such as a passion to keep learning and understanding members needs.

A new alliance between CUNA and the Association for Financial Technologies is intended to ensure CUs are as competitive as possible when it comes to technology and support services.

Industry experts are recommending that credit union executives start off 2018 by reexamining vendor contracts.

PSCU and the University of South Florida recruited graduate students for a 12-week educational program that examined financial service use cases for Internet of Things devices.

From a focus on integration to increased fintech cooperation and more, here's a preview of some of the tech trends that will shape how credit unions do business in the coming year.

A voice banking feature was the overwhelming winner in the Speed Round competition at this year's CUNA Technology Council Conference, but it remains to be seen how widely that technology will be adopted in 2018 and beyond.

In a long-standing tradition, Credit Union Journal asked IT professionals to share the new things they’d like to have to help them have a successful new year. From data centers to more staff, their technology wish lists will keep Santa plenty busy.

Two different credit unions have seen success offering new mobile functionalities that meet specific pain points for members.

While some are bullish on strong use cases for the industry, others are still skeptical about when — or even if — CUs will be willing and able to dive into blockchain.

By learning from others’ mistakes, CUs may be in a position to make real strides forward in digital wallets, despite lackluster adoption rates seen in this space thus far.