W.B. King

A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.

A generation that has never known a world without cell phones or the internet – in other words, those born in the year 2000 or later – is driving credit unions to redefine traditional approaches to banking, technology, communication and more.

Voice authentication software has improved call center service at Virginia Credit Union and shortened call times by nearly 25 percent.

Some credit unions are seeing significant boosts to loan balances and campaign response rates by deploying adaptive email marketing automation campaigns.

A new kind of ATM fraud has begun to hit U.S. financial institutions. Here's how to protect your credit union.

A growing number of fintechs are finding ways to cater their offerings to credit union members, including one co-founded by a former credit union CEO.

Remote deposit capture fraud remains a threat, but analysts say that's just the tip of the iceberg. Here's how credit unions can better protect themselves -- and their members.

Cynthia Schroeder has seen massive technological changes in the four decades she's been in the credit union movement, but one thing that hasn't changed is the importance of collaboration and mentorship.

This week marks the return of a series of intensive, hands-on training sessions in distributed ledger technologies for credit union executives.

With some 3.5 million ATMs all needing to be converted Windows 10 at the same time, some credit unions are being proactive now to avoid the mad rush.