W.B. King

It's not enough to hire someone with strong IT skills—they also need "soft skills" such as a passion to keep learning and understanding members needs.

A new alliance between CUNA and the Association for Financial Technologies is intended to ensure CUs are as competitive as possible when it comes to technology and support services.

Industry experts are recommending that credit union executives start off 2018 by reexamining vendor contracts.

PSCU and the University of South Florida recruited graduate students for a 12-week educational program that examined financial service use cases for Internet of Things devices.

From a focus on integration to increased fintech cooperation and more, here's a preview of some of the tech trends that will shape how credit unions do business in the coming year.

A voice banking feature was the overwhelming winner in the Speed Round competition at this year's CUNA Technology Council Conference, but it remains to be seen how widely that technology will be adopted in 2018 and beyond.

In a long-standing tradition, Credit Union Journal asked IT professionals to share the new things they’d like to have to help them have a successful new year. From data centers to more staff, their technology wish lists will keep Santa plenty busy.

Two different credit unions have seen success offering new mobile functionalities that meet specific pain points for members.

While some are bullish on strong use cases for the industry, others are still skeptical about when — or even if — CUs will be willing and able to dive into blockchain.

By learning from others’ mistakes, CUs may be in a position to make real strides forward in digital wallets, despite lackluster adoption rates seen in this space thus far.

When Google Search Appliance announced it would move to the cloud, Digital Federal Credit Union needed a new solution – and it needed one fast.

How a volunteer position with the American Red Cross set one credit union employee on the path toward a career in the tech sector.

Well-known in the industry for its business lending prowess, Royal Credit Union was looking for a way to streamline its MBL process.

Taking a data-driven approach to marketing not only helped pump up originations -- it also helped save members money.

The Wisconsin credit union dialed up some help from Fannie Mae to streamline its mortgage loan process to better serve members.

The devastation and loss credit unions saw following Hurricanes Harvey, Irma and Maria should be a wake call for all financial institutions to have respective disaster recovery plans in place, but oddly the opposite sometimes holds true.

Palm scanners for employee log-ins has not only increased data security, but it's also cut down the time employees were spending on authentication procedures.

Members want loans quick, fast and easy. Northrop Grumman Federal Credit Union has found a way to make that happen

Some credit unions are beginning to offer payment services via wearable technologies, but many say it will take further declines in the pricing of those items before they are widely accepted by consumers or financial institutions.

In an effort to engage employees, Direct Federal Credit Union developed DirectThinker, an app that allows employees to submit ideas on how business operations could be improved.