During the recent market volatility, apps that aim to lure non-typical investors into the market faced a problem with which all digital-only financial products contend: no office to visit for reassurance. Companies turned to emails, tweets and pop-up messages to try to replicate the soothing voice.

Fidelity Bank, a mutual in Fitchburg, Mass., that's merging with another mutual, has named Christopher McCarthy chief operating officer.

Studies are showing that companies predominantly led by women perform better than those led by men; worldwide trends are showing a continuing uptick in the number of women on boards, but they still account for less than 20% of directors.

Lenders and vendors found no bad surprises in the Truth in Lending Act/Real Estate Settlement Procedures Act integrated disclosure exam guidance, but it didn't clarify much industry confusion either.

The government’s cap on interchange fees has failed to produce savings for consumers. That’s why the Federal Reserve should avoid dictating prices in the private sector.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and from our social media platforms.

In a series of internal documents that were reviewed by American Banker, Consumer Financial Protection Bureau officials repeatedly acknowledge its methodology could overcount the potential discrimination by firms, but say they prefer that to the alternative where bias is underestimated.

Merchants Bank of Bangor in Pennsylvania has tapped its chief operating officer, Tracey Smith, to become chief executive next year.

The Bank of New Mexico said that its chairman and chief executive will switch roles at the beginning of next year.

Brian Moynihan, Bank of America's chairman and CEO, told investors Thursday that revenue from fixed-income and equity markets should decline by 5% to 6% in the third quarter compared with a year ago. The Charlotte, N.C., bank will continue to have a higher efficiency ratio relative to its peers because of the high costs of paying financial advisers.

Codorus Valley Bancorp in York, Pa., has Brian Brunner to the board of its PeoplesBank. Brunner is the division president of account and item processing sales within Fiserv's global sales organization.

Interest rates are still at zero, and banks will still be OK — though they may have to do a little scrambling. That could mean a shift away from short-term, rate-sensitive assets, or yet another round of cost-cutting.

The quest for secure, yet really quick and easy enrollment and login for bank accounts, has evaded banks for years, and it’s become more important than ever.

Wells Fargo is raising minimum credit score requirements on Federal Housing Administration loans, part of the ongoing jockeying by large banks to limit lawsuits by the Justice Department for defective FHA loans.

House lawmakers from both parties had tough words Thursday for the National Credit Union Administration about its revised risk-based capital proposal.

Activity at credit unions has been on the rise since the Bank Transfer Day movement in November 2011. It remains to be seen, however, if credit unions can succeed at keeping many of those relationships.

The Stamford, Conn.-based credit card issuer expects to be independent by the end of the year, and predicts that it will benefit from its separation from General Electric.

Faster payments have a lot of benefits — and one big downside. A new electronic payments system could make it easier for people to unwittingly send money to scammers and harder for fraud victims to get their money back.

Prudential Bancorp in Philadelphia has named Anthony Migliorino to the newly created job of chief operating officer.

Fiserv has completed a test run of its card-free ATM software, in partnership with VyStar Credit Union.