Consumer banking
Consumer banking
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As the Cincinnati bank seeks to regroup after the fatal shootings at its headquarters, the incident underscores the need for preparedness at banks and credit unions of all sizes, workplace safety experts say.
September 24 -
Already tasked with fixing Wells Fargo's scandal-plagued retail bank, Mary Mack has added a second big job: running a consumer lending operation that is dealing with reputational issues of its own.
September 23 -
With Castilla at the helm, the past year was one of innovation for the $262 million-asset Citizens.
September 23 -
TD Bank bills itself as America’s Most Convenient Bank, but even Jane Russell, its head of customer experience, admits that its service over the years has not always been consistent. That’s beginning to change.
September 23 -
A challenging diagnosis for her son prompted a senior executive to make changes at work, and Old National Bank's reaction offers a lesson for those serious about retaining female leaders.
September 23 -
In 2017, Cundiff’s first full year as CEO, First State Bank of St. Charles earned a record $4.1 million, thanks primarily to strong loan growth, and the momentum has continued in 2018.
September 23 -
There are 10 new faces among the Women to Watch this year, but a familiar one is at the top of the list —Wells Fargo's Mary Mack. Check out who else earned a spot in the ranking.
September 23 -
Debbie Crowder heads SunTrust Banks’ most high-profile business line — its branch network — and she takes seriously the position she is in to improve the lives of both employees and the customers and communities they serve.
September 23 -
Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps pushing herself, while testing the limits of what the industry can do.
September 23 -
Thasunda Duckett, the CEO of Chase Consumer Banking, is leading the charge as JPMorgan Chase expands its retail bank.
September 23 -
Two years into her tenure as the chief executive at Bank of the West, Nandita Bakhshi is candid about the hits — and misses — she’s experienced so far as she tries to grow an institution that has long had a conservative reputation.
September 23 -
It’s a testament to Duck’s leadership skills that BB&T was able to revamp much of its tech infrastructure in the span of a year. It’s even more impressive that the bank hit its tech targets while its CIO was fighting the battle of her life.
September 23 -
Since taking over as president of personal banking at UMB Financial three years ago, Abraham has transformed the way the Kansas City, Mo., company delivers services to and interacts with its clients.
September 23 -
Dorothy Savarese, who is nearing her 14th year as CEO of Cape Cod Five Cents Savings Bank, has recently overseen a growth spurt of sorts at the institution, breaking ground on a new headquarters and expanding locations.
September 23 -
Patty Kellerhals has had her share of mentors and role models over the course of her 41-year banking career, but few have influenced Commerce Bank’s head of retail banking more than her own mother.
September 23 -
American Banker announced its 16th annual ranking of the Most Powerful Women in Banking and Finance.
September 23 -
Innovative. Influential. Impactful. The 25 female leaders in this ranking are skillfully navigating industry disruption and — in many ways — driving it as well.
September 23 -
Besides transforming her own bank, Stewart has left her mark more broadly on the industry through advocacy.
September 23 -
Over the past year, Centric Financial CEO Patricia Husic has made several big hires and added a 25,000-square-foot corporate office for the bank.
September 23 -
Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.
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