Ricky Otey, chief operating officer of Sharonview Federal Credit Union in Fort Mill, S.C.
As we continue to experience growth in our membership and potentially expand our footprint, we recognize the need to have the technology and infrastructure in place to support this growth. Part of that infrastructure includes investing in our most important asset – our people – through expanding our training and providing growth opportunities.
Additionally, Sharonview will continue its focus on operational excellence – making the things we do well even better and refining the areas where we need to grow and improve. In line with this philosophy, we are also focusing on our digital platforms and are investing in technology to better serve our members and ensure we are giving them the experience they prefer. Whether it is via mobile banking, calling our member experience center or visiting us at one of our branches, we want to always provide best in class service, or what we call “wow” service for our members.