Customer experience

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.

There are many contenders working towards developing a universal digital ID system. CULedger will test its offering later this week with a rollout scheduled for the second half of 2019.

There are many contenders working towards developing a universal digital ID system and away from static passwords. A group of credit unions is ready to see if its blockchain-based approach can serve a wider market.

VC firms Capital 300 and Draper and Associates have made a Series A investment in Authenteq, a identity security firm that uses blockchain, which is gaining steam as a means to support digital ID.

Members prize good customer experience so to meet this expectation institutions need to develop a strategy for APIs.

The Sidney, Mont.-based institution distributed the payments earlier this week.

This is the second consecutive year that the South Dakota institution has paid out the patronage bonus.

One bank is tracking the habits of its 4.4 million customers, giving them discounts on services if they visit the gym or get a flu shot. Other companies may soon follow suit.

Through a unique partnership, Nutmeg State Financial Credit Union offers DMV services at two of its locations. So far the results have showcased the power of technology.

Entering 2019, lenders must think carefully about how they expand their auto loan portfolio. Failure to do so could result in bad loans and bad reviews online.

There are steps financial firms can take to protect their customers in the event a major wireless network is compromised, including reconsidering the use of SMS messaging for account authentication.

A 2017 holiday shopping growth strategy worked so well for the $4.1 billion-asset institution that management decided to hit the mall again this year.

The digital ID market has massive potential, but many fundamental problems that must first be overcome. Among them: The companies best positioned to provide a viable digital ID platform are not the ones best positioned to benefit from it.

In the last two years, the Georgia-based institution has returned $25 million to members.

Synchrony Bank’s tie-in with the latest Spider-Man movie is an example of ways companies are looking to add augmented reality to their mobile-marketing arsenals.

Customizing the customer experience will help credit unions keep up with evolving trends in service.

Consumers are stuck using outdated or easily compromised means of proving their identities in a world where banks and retailers need something better. Mastercard and Microsoft are teaming up to take on this monumental challenge.