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Market Intelligence:
AI
Payments
Research
Industry Data
  • Customer experience
    How U.S. Bank, People's United use tech to predict customer needs

    The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.

    By Miriam Cross
    Tech Reporter
    November 3
  • Ally Financial
    Why Ally Bank built an island on Animal Crossing

    The digital bank is on a larger mission to attract younger customers. It's inserting itself into the popular video game in the hope that game players will learn about its products and have fun at the same time.

    By Miriam Cross
    Tech Reporter
    October 30
    Jimmie Johnson race track on Ally Island in Animal Crossing: New Horizons
  • Small business
    BlueVine expands into business checking

    The challenger bank now offers small businesses checking, lending and payments services on one platform and can link them through Plaid to external bank accounts.

    By Miriam Cross
    Tech Reporter
    October 29
    Eyal Lifshitz, CEO and co-founder, BlueVine
  • Fintech
    Promontory Interfinancial rebrands as IntraFi, looks to diversify

    The company is best known for its reciprocal deposit program, but it’s finding new ways to serve banks without competing for their customers.

    By Miriam Cross
    Tech Reporter
    October 29
    Mark Jacobsen, cofounder and CEO, IntraFi
  • Digital banking
    HSBC ramps up digital banking for businesses

    The global bank has rolled out cash-flow forecasting tools as financial institutions race to meet urgent demands from commercial customers trying to navigate uncertain times.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 27
    Celent cas-flow forecasting survey
  • Fintech
    Should banks be worried about skyrocketing fintech valuations?

    Speculation is part of the reason for the growing differential in market capitalization between legacy financial institutions and upstarts. But one venture capitalist says it's "a call to action" for traditional banks to match fintechs' all-digital, customer-friendly services.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 26
    Global fintech
  • Digital banking
    Virtual branch concept making inroads in U.S.

    Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now Citigroup and others here are showing interest because of the growing importance of digital in the pandemic.

    By Miriam Cross
    Tech Reporter
    October 23
  • Prepaid cards
    A debit account that rewards users for shopping at Black businesses

    The media company Urban One has launched a new account that includes a prepaid debit card and encourages customers to buy from Black-owned business and lets them donate their cash back to charity.

    By Miriam Cross
    Tech Reporter
    October 22
    One VIP prepaid debit card
  • Prepaid cards
    A debit account that rewards users for shopping at Black businesses

    The media company Urban One has launched a new account that includes a prepaid debit card and encourages customers to buy from Black-owned business and lets them donate their cash back to charity.

    By Miriam Cross
    Tech Reporter
    October 22
    One VIP prepaid debit card
  • Customer experience
    Regions using AI to make most of customer feedback

    Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

    By Miriam Cross
    Tech Reporter
    October 18
    Andy Hernandez, chief digital officer, Regions Bank
  • Digital banking
    BofA adapting consumer tech for use with corporate clients

    Bank of America is applying a familiar arsenal — including APIs and its popular virtual assistant, Erica — to online business banking, cross-border payments and cash management in an effort to modernize those services.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 15
    Ayeesha Sachedina, Ad van der Poel, Tom Durkin
  • Digital banking
    Fintech partnerships help TD weather the pandemic

    Mobile and online banking technologies that the Toronto bank previously rolled out, including a virtual assistant developed by Kasisto and money management tools made by Moven, have become much more popular since the arrival of COVID-19.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 13
    Rizwan Khalfan, chief digital and payments officer, TD Bank Group
  • Mobile banking
    JPMorgan Chase launches bank account for kids

    Chase First Banking is embedded in the bank's mobile app and has parental controls. It is an example of how banks are trying to attract Generation Z.

    By Miriam Cross
    Tech Reporter
    October 13
    Pedestrians pass in front of a JPMorgan Chase bank branch in New York on July 2, 2019.
  • Private banks
    Podcast How Ida Liu is bringing billionaires to Citi’s private bank

    The unit as of September had 20% more clients than a year earlier. Liu, who is head of North America for Citi Private Bank, explains the changes she’s made to help her group attract and serve millennials, Gen Z, Asian Americans and families.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 12
    Ida Liu, head of North America, Citi Private Bank
  • Marketing
    What two credit unions can teach banks about marketing

    Crane Credit Union has taken an Instagram Stories-like approach, while Certified Federal Credit Union is crafting personalized email messages.

    By Miriam Cross
    Tech Reporter
    October 9
  • Diversity and equality
    A 'platform built by us and for us': Black leaders start neobank

    Television executive Ryan Glover, rap star Killer Mike and civil rights icon Andrew Young have launched a digital bank for Black and Hispanic consumers called Greenwood Financial.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 8
    Greenwood founders Mike Render, Andrew Young, Ryan Glover
  • Deposits
    Small banks turn to German fintech for deposit-gathering help

    SaveBetter.com from Deposit Solutions lets consumers shop for different savings products through one portal and provides national exposure for participating banks, which include Ponce Bank in New York and Central Bank of Kansas City.

    By Miriam Cross
    Tech Reporter
    October 7
  • Bitcoin
    Banks are permitted to hold crypto assets. Will they?

    In July, the OCC issued a letter clarifying that federally chartered banks can store cryptocurrency assets for their clients. A recent global survey finds that many are wary of the risks.

    By Miriam Cross
    Tech Reporter
    October 5
  • Mobile banking
    USAA sues PNC over mobile check deposit technology

    The lawsuit follows two successful USAA suits against Wells Fargo that claimed infringement of patents.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    October 2
    mobile-check-deposit-ts.jpg
  • Digital banking
    What’s next for Goldman Sachs’s Marcus

    Harit Talwar, who is moving from CEO of the digital banking unit to chairman of consumer banking, says Marcus wants to add checking and investment products, embed its offerings in additional high-profile platforms, and grow far beyond its current 5 million customers.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 30
    Harit Talwar, global head of consumer business (Marcus), Goldman Sachs
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.