At the recent Digital Banking conference, a pair of credit union executives offered insights into how the shift toward digital services has impacted their branching strategy and vice versa.

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.

Banks are increasingly turning to outsiders like Nikki Katz, a former Disney executive now at Bank of America, and Joel Kashuba, formerly of Procter & Gamble and now at Fifth Third, to help build their digital experiences.

Community bankers want to cut the time it takes for customers to establish digital accounts to mere minutes, but it's hard to do that and make other improvements without increasing fraud risk.

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

Community bank executives, payments officials and others said Libra faces an uphill battle amid heavy competition and regulatory scrutiny.

Both companies want money to be "programmable." But how to go about it is a matter of dispute.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

The bank launched Finn in an effort to attract millennials. But there were problems with how it implemented the digital-only brand, experts said.

Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why.

Alex Carriles, who runs mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

The digital customer experience is getting better. Firms should take notice.

Many digital-only robos are slowly adding human advisors.

Ninety million Americans have an adversarial relationship with their finances, says Dee Choubey, CEO and founder of MoneyLion.

Entrepreneurship among veterans has been declining over the past 20 years, according to a report by the SBA and the New York Fed.

Entrepreneurship among veterans has been declining over the past 20 years, according to a report by the SBA and the New York Fed.

Big banks and fintechs are aggressively adding digital capabilities to process applications quickly, creating a sense of urgency for community banks.

Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.

Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far.