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Market Intelligence:
AI
Payments
Research
Industry Data
  • Regulation and compliance
    Auto lending practices draw regulatory scrutiny for USAA

    It is rare for banks, especially large ones, to receive unsatisfactory ratings in their Community Reinvestment Act examinations. The San Antonio bank has now done it twice in a row.

    Kyle Campbell, Washington bureau, American Banker
    By Kyle Campbell
    Staff writer
    January 26
    USAA building
  • Commercial banking
    Office loans spark scrutiny at First Citizens, Webster

    North Carolina-based First Citizens blamed a rise in problem credit on certain office loans that it acquired in the CIT Group merger. Connecticut-based Webster also expressed caution about the segment, which has been impacted by remote work policies.

    By Allissa Kline and John Reosti
    January 26
    Office space
  • Earnings
    Webster CEO touts recent deal for deposit-gathering platform

    As deposits grow scarcer, the Stamford, Connecticut-based bank's acquisition of interLINK earlier this month promises to yield billions of dollars in core funding it can put to work paying down borrowings or purchasing securities, CEO John Ciulla says.

    John Reosti Author Image
    By John Reosti
    Reporter
    January 26
    John Ciulla, CEO of Webster Financial in Waterbury, Conn.
  • Industry News
    Berkshire Hills says lending outlook 'remains strong'

    The Boston bank reported broad-based increases in loans during the fourth quarter, and said it's upbeat about its forecast for 2023. "I think the reason why we're comfortable is because we haven't changed our credit box at all," said CEO Nitin Mhatre.

    By Polo Rocha
    Staff Writer
    January 26
    Berkshire Bank 3
  • Artificial Intelligence
    Commonwealth, Chase renew research on tech for low-income Americans

    The nonprofit is entering phase two of its project with JPMorgan Chase intended to understand how conversational AI and emerging technologies can help low- to moderate-income consumers.

    By Miriam Cross
    Tech Reporter
    January 26
    Timothy Flacke, co-founder and executive director of Commonwealth
  • Payments
    Despite headwinds, Mastercard reports strong consumer spending

    The card network sees digital payment opportunities and upside from China's reopening, but inflation and the slower pace of travel spending could slow growth.

    By John Adams
    Executive Editor, Payments
    January 26
    Michael Miebach, Mastercard
  • Commercial banking
    U.S. Bancorp sees big opportunity in California after Union Bank deal

    With the $7.5 billion acquisition, the Minneapolis bank bolstered its customer base in the nation's most populous state by more than 1 million. Earnings accretion from the combination could offset slower loan growth this year.

    By Jim Dobbs
    Deputy Editor, Community Banks
    January 25
    U.S. Bancorp
  • Cyber Security
    Why this bank CIO is not a fan of password managers

    Rusty Haferkamp, the head of IT at Central National Bank in Waco, Texas, discusses his vigilant approach to protecting his bank from cyberattacks.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    January 25
    CNB20.jpg
  • BankThink It's time for banks to get more intelligent about artificial intelligence

    Artificial intelligence now has the potential to fundamentally change customers' relationships with banks, impacting everything from onboarding to retention and upselling.

    January 25
    Rodrigo Liang
    Rodrigo Liang
    SambaNova Systems
  • Payments
    As workforces shrink, B2B payment automation could grow

    Firms like Oracle and Billtrust are betting companies with smaller, more remote teams will adopt digital transaction systems to ease the burden of paying their vendors.

    By John Adams
    Executive Editor, Payments
    January 25
    Rajasekar-Sunil-BillTrust
  • Career moves
    Community bank rethinks C-suite tech roles on cusp of merger

    Provident Bank will roughly double in size by combining with Lakeland Bancorp. The modified technology roles it's filled in the past six months could help it take on larger clients.

    By Miriam Cross
    Tech Reporter
    January 24
    Provident Bank, NJ
  • Community banking
    Bankers, economists expect 'shallow' recession

    Members of the American Bankers Association's Economic Advisory Committee expect gross domestic product to stall in 2023. Other surveys show a modest contraction. Lenders say sentiment among their borrowers also points to a slight slowdown.

    By Jim Dobbs
    Deputy Editor, Community Banks
    January 24
  • Retailers
    Why consumers don't always want frictionless payments

    Not every shopper wants to charge the same card every time — but many do. Retailers like Adorama and Nordstrom, and payment companies like PayPal, are digging into their data to determine when an invisible payment is the best option for a customer, and when it's a pain point.

    Daniel Wolfe 2024
    By Daniel Wolfe
    Editor-in-chief, Digital Insurance
    January 24
    Nordstrom shopping bags
  • Regulation and compliance
    Risk management labor costs weigh on stress-tested banks: Study

    Rising demand for compliance staffers to help banks meet stress test requirements has increased the chances of lower profitability, according to new research from the National Bureau of Economic Research.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    January 23
    Federal Reserve building
  • Payments
    Zelle to pay: Can banks turn their P2P network into a wallet?

    Early Warning Services plans to create a retail payment option for its peer-to-peer system. Experts say it's a long shot, but it could displace Apple, PayPal and others if successful.

    By Kate Fitzgerald
    Senior Editor, Payments
    January 23
    Zelle in hands
  • Commercial banking
    Texas Capital projects a slowdown in spending this year

    The Dallas-based company says noninterest expenses should grow by low double digits in 2023 now that the bulk of the investments related to its business transformation have been incurred.

    By Allissa Kline
    Reporter
    January 23
    Texas Capital Bank
  • Consumer banking
    Synchrony: Consumers 'still healthy' despite uptick in late payments

    The declining credit quality included more borrowers with higher credit scores falling behind on their credit card payments. But executives said the increase remains within expectations as it continues seeing "very linear normalization" in credit.

    By Polo Rocha
    Staff Writer
    January 23
    Brian Doubles
  • AB - Technology
    What does the future look like for crypto lenders?  

    Several providers, including BlockFi and Celsius, have filed for bankruptcy in recent months. But this does not necessarily spell gloom and doom for the industry.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    January 23
  • Retailers
    As retailers overhaul the checkout, they find fresh troves of data

    The more that stores reinvent the physical point of sale — or remove it entirely — the more they gather insights that go beyond just the payment. This can be extremely valuable to retailers that know how to use this new information, particularly for targeted marketing.

    Daniel Wolfe 2024
    By Daniel Wolfe
    Editor-in-chief, Digital Insurance
    January 23
    Amazon Go - Just Walk Out
  • Consumer banking
    Goldman shares fall after report of Fed's consumer-focused investigation

    The Wall Street Journal reported the Fed is investigating Goldman Sachs' Marcus division, the company's effort to reach U.S. consumers that has been scaled back. The New York bank's stock fell 2.5% after the news.

    By Polo Rocha
    Staff Writer
    January 20
    Goldman Sachs - Marcus office
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.