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Market Intelligence:
AI
Payments
Research
  • Consumer banking
    Reaching the invisibles

    Millions of Americans have trouble accessing low-cost loans because they have thin or problematic credit histories. That could change as fintech innovations and new self-reporting tools give lenders troves of new data.

    By Kate Fitzgerald and John Reosti
    August 16
    Crowds at Notting Hill Carnival, London
  • Digital banking
    M&T hires BofA executive as chief digital officer

    Ishet Dhar, who spent more than 17 years at Bank of America, will lead the upstate New York bank's efforts to integrate digital services with its branch footprint.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    August 16
  • Cryptocurrency
    Why some banks and sports teams offer bitcoin savings plans 

    It's surprising given the cryptocurrency's volatility, but the New York Yankees, the Houston Rockets, MVB Bank and Vantage Bank are among the companies that have begun letting employees invest some of each paycheck in bitcoin in recent months.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 15
  • Evergreen
    Humanizing the bank customer experience: who does it best?

    Consumers have numerous choices for which financial services provider they use. An American Banker/Monigle survey of consumers on what drives customer satisfaction ranks the top 50 performers.

    By Stewart Bowling
    Editor, Growth Content
    August 15
  • Commercial banking
    Refugees offer untapped banking talent in tight labor market, BMO says

    BMO Financial is expanding its efforts to recruit "underleveraged" job candidates among families fleeing war and hunger abroad. Refugees offer businesses diverse skills and have lower turnover rates than typical North American workers.

    Jordan Stutts Author Image
    By Jordan Stutts
    Reporter
    August 14
    Demonstrators protest against Taliban rule in Afghanistan and the treatment of Afghan asylum seekers in India outside the office of the United Nations High Commission for Refugees in New Delhi, India, on Monday, Aug. 23, 2021.
  • Credit unions
    Banks, credit unions broaden efforts to recruit workers with disabilities

    Through unconscious bias assessments, analysis and industry partnerships, financial institutions are working to meet the diverse needs of current and future talent.

    By Frank Gargano
    Data Reporter
    August 12
  • Consumer banking
    PNC nixes fees for nonsufficient funds

    The Pittsburgh-based company is no longer assessing NSF fees to customers whose accounts don't have enough money to cover certain transactions. It is the latest bank to revise portions of its overdraft policy amid a raging debate about the fairness of such charges.

    By Allissa Kline
    Reporter
    August 12
    PNC Bank signage
  • Bank technology
    Fireworks, cow videos, giveaways: How banks are embracing TikTok

    Banks such as FNBO and Ally Financial have taken to the social media channel to appeal to younger customers.

    By Miriam Cross
    Tech Reporter
    August 12
    Still image from an FNBO TikTok video about the Fourth of July
  • BankThink The true cost of misleading headline inflation statistics

    An alternative metric might have led the Federal Reserve to take earlier action against rising prices.

    August 12
    Eugene Ludwig
    Eugene Ludwig
    Ludwig Advisors
  • Industry News
    JPMorgan Chase's Lake named to Fed advisory council

    Marianne Lake, the company's co-chief executive officer of consumer and community banking, will serve a one-year term on the Federal Reserve Board's Federal Advisory Council. She represents the New York Fed.

    Claire Williams, staff writer, American Banker
    By Claire Williams
    Reporter
    August 11
    mpwib21-marianne-lake
  • Politics and policy
    MoneyGram, sued by CFPB, accuses it of 'venue shopping'

    The remittance provider claims the Consumer Financial Protection Bureau worked to ensure it could file the case in a venue that would be more receptive to its claims.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    August 11
    MoneyGramBL
  • Phishing
    What banks can learn from phishing attacks on Cloudflare, Twilio

    The two major tech firms were targeted in an intricate phishing scheme last week. One fended off the attack; the other was not so fortunate.

    Carter Pape, American Banker
    By Carter Pape
    Technology Reporter
    August 11
  • Payments
    A 'behind the scenes' BNPL firm seeks to bring banks to the market

    Jifiti is among the technology companies that want make it easier for retailers and banks to offer installment lending. The disruption caused by inflation and a hawkish Fed are combining to create an opportunity.

    By John Adams
    Executive Editor, Payments
    August 11
    YaacovMartinJifiti
  • Consumer banking
    For teens struggling to understand money, banks try to teach financial education

    Education in financial literacy instills both know-how and confidence, knowledge most teens lack when transitioning into adulthood.

    By Julia Demeny and Elizabeth Lawrence
    August 11
  • Consumer banking
    Taking over REI credit card, Capital One drops mobile payment incentive

    In another sign that the pandemic-fueled migration to digital transactions is here to stay, Capital One is dropping a mobile-payment incentive for REI credit card customers as it takes over issuance of the Mastercard from U.S. Bank.

    By Kate Fitzgerald
    Senior Editor, Payments
    August 10
    Capital One branch
  • Industry News
    Huntington recruits Truist executive in effort to bolster key unit

    Huntington Bancshares has hired Shawn Lough, a veteran Truist Financial banker and West Point graduate, to help guide the sales strategy and goals of its consumer and business banking operation. It also expanded the duties of Digital Director Mark Sheehan to include deposits.

    John Reosti Author Image
    By John Reosti
    Reporter
    August 9
    Huntington bank building
  • Paycheck Protection Program
    Top community banks: How SBA lending and expansion lifted one winner

    Moving its loan operations beyond its geographic footprint, California's US Metro Bank shot up in our rankings of the best-performing community banks.

    By Paige Hagy
    Reporter
    August 9
    US Metro Bank
  • Growth strategies
    Bank of America caters to employees of its commercial clients

    More than 250 midsize and large companies that do business with BofA have signed up for its corporate employee banking and investing program, which pulls double duty as a retention tool for the companies and a customer-growth engine for the bank. The initiative is part of a wave of such offerings by regional and large banks.

    By Allissa Kline
    Reporter
    August 9
    Bank of America branch
  • M&A
    Horizon's new president signals a shift in its M&A strategy

    Chairman and CEO Craig Dwight is counting on the Indiana company's new president, Thomas Prame, to pursue nonbank acquisition targets after it scooped up more than a dozen banks in the past decade.

    John Reosti Author Image
    By John Reosti
    Reporter
    August 9
  • Industry News
    Regions promotes executive to head strategy, corporate development

    Tom Speir, a 13-year company veteran, will be in charge of merger and acquisition efforts at the Alabama bank.

    By Victoria Zhuang
    Reporter
    August 8
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Join executives across financial services for two days of high-level conversations on leadership, strategy, and the path to the C-suite.

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© 2026 Arizent. All rights reserved.