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Market Intelligence:
AI
Payments
Research
  • Branch banking
    Truist names new head of retail banking and marketing

    Dontá Wilson, American Banker’s Digital Banker of the Year for 2021, succeeds Brant Standridge, who recently left the North Carolina company for a position at Huntington Bancshares.

    By Polo Rocha
    Staff Writer
    March 17
    Donta Wilson - Truist
  • Technology
    Capital One plans expansion in Atlanta

    The credit card company said it will open a new office in the city and hire hundreds of product managers and engineers.

    By Polo Rocha
    Staff Writer
    March 16
    Capital One Headquarters After Net Revenue Stayed About Flat
  • Compliance
    Powell: Fed 'making do' without regulatory committee, vice chair

    During his March Federal Open Market Committee meeting press conference, acting Federal Reserve Chair Jerome Powell said the Fed's supervision and regulatory panel was no longer active and key decisions about stress tests and bank mergers were being handled by the full board.

    Kyle Campbell, Washington bureau, American Banker
    By Kyle Campbell
    Staff writer
    March 16
  • Politics and policy
    Citi’s latest political foray: Abortion-related travel expenses

    The megabank will cover costs incurred by employees and family members who travel out of state to receive an abortion. The policy drew immediate fire from Republicans in Texas, which has banned abortions after six weeks of pregnancy, and where Citi has been tangling with the GOP over gun policies.

    By Allissa Kline
    Reporter
    March 16
  • Most Influential Women in Payments 2022
    Brinda Bhattacharjee's mission: Bring Goldman Sachs to small businesses

    Bhattacharjee is charting a path for the transaction banking business to use fintech partnerships and cloud technology to court small businesses to the investment banking giant.

    By John Adams
    Executive Editor, Payments
    March 16
  • Commercial banking
    Fifth Third part of $50 million settlement in telemarketing suit

    The Cincinnati bank and two payments companies have reached an agreement with merchants in California who accused them of illegally recording customer-service calls. The deal must still be approved by a federal judge.

    By Allissa Kline
    Reporter
    March 15
    fifth-111320-topten.jpeg
  • ESG
    Investors call Wells Fargo’s 18-page human rights report ‘disappointing’

    A group of religiously affiliated shareholders that had pushed the bank to write the report says it does not include the voices of key stakeholders. The report's recommendations, written by an outside law firm, touch on workforce diversity, customer remediation and preventing retaliation against employees.

    By Polo Rocha
    Staff Writer
    March 15
  • Most Influential Women in Payments 2022
    From life under communist rule to the C-suite: Affirm's Silvija Martincevic

    Martincevic, one of American Banker's Most Influential Women in Payments for 2022, immigrated to the U.S. alone at age 17 without knowing how to speak English. She became the first person in her family to obtain a college degree.

    By Kate Fitzgerald
    Senior Editor, Payments
    March 15
    Silvija Martincevic, chief commercial officer at Affirm
  • Most Influential Women in Payments 2022
    How Verizon's Attie Muse became a real-time payments pioneer

    Muse, one of American Banker's Most Influential Women in Payments for 2022, has put the wireless carrier ahead of many banks in its adoption of real-time payments technology for billing.

    By John Adams
    Executive Editor, Payments
    March 15
    Attie Muse, director of payment strategy and operations, Verizon
  • Consumer banking
    The big challenge facing First Republic’s new CEO

    Mike Roffler takes over at a time when the San Francisco bank’s focus on mortgage lending is expected to come under pressure from rising rates.

    By Jim Dobbs
    Deputy Editor, Community Banks
    March 14
  • Corporate Bonds
    Citi and IntraFi partner to help corporations move money to foreign banks

    The fintech will work with the bank’s largest clients to spread their cash among U.S. branches of non-U.S. institutions, helping them obtain higher yields while diversifying counterparty risk.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    March 14
  • Commercial banking
    Bank CEOs far more focused on organic growth than M&A: Survey

    In a survey last month, only one in 10 chief executives identified mergers as their top priority, while 77% pointed to organic growth. The sparse interest in dealmaking may be due to volatile markets, along with slower approvals from regulators.

    By Polo Rocha
    Staff Writer
    March 14
  • Compliance
    WhatsApp is off-limits to bankers. So why do they keep using it?

    Several large banks are being investigated for employees’ use of unmonitored messaging software, despite prohibitions that have been in place for years.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    March 11
  • Community banking
    Berkshire Hills bets on fintech partnerships for growth

    CEO Nitin Mhatre, who joined the Massachusetts bank in 2021, said that any M&A deal is at least a year away. For now, the bank is working with fintechs as a way to bolster its balance sheet and deliver exceptional customer experiences.

    By Jon Prior
    Staff Writer
    March 11
    Berkshire Bank branch 2
  • Payments
    How the cloud changed the way Diebold Nixdorf approaches payments

    Best known as a maker of ATMs and point-of-sale devices, Diebold Nixdorf is launching a new cloud platform to support merchants and their customers as transactions become more hardware-agnostic.

    By John Adams
    Executive Editor, Payments
    March 11
  • Payments
    Why PNC plugged into an early wage access marketplace

    The bank's ongoing partnership with DailyPay complements services such as real-time billing and payments. This combination could help employers attract and retain employees amid the Great Resignation.

    By John Adams
    Executive Editor, Payments
    March 10
    PNC lobby and table
  • Industry News
    BNY Mellon picks next CEO as Todd Gibbons retires

    Gibbons, who became CEO of Bank of New York Mellon in 2019, is retiring on Aug. 31. Robin Vince, who leads the trust bank's global market infrastructure division, will be his successor.

    By Polo Rocha
    Staff Writer
    March 10
    BNY Mellon signage
  • Consumer banking
    Heartland USA chairman turns against management over charter plan

    Lynn Fuller, whose family has held leadership roles at the Iowa bank for nearly 60 years, blasted a plan to consolidate the company’s 11 banking charters and advocated for the sale of the organization.

    John Reosti Author Image
    By John Reosti
    Reporter
    March 9
    Lynn Fuller, Heartland, cropped
  • Branch banking
    Are branch closures on pace for another record year?

    Citing customers’ increased adoption of digital services over the past two years, banks are shrinking their physical presence, while also renovating the locations they keep — but credit unions are bucking the trend.

    By Jim Dobbs and Ken McCarthy
    March 9
    Closed bank branch
  • Branch banking
    Community groups withhold support of U.S. Bank-Union Bank deal — for now

    Key advocacy organizations are negotiating a community benefits agreement with Minneapolis-based U.S. Bancorp. Until a deal is reached, they are vowing not to back approval of the $8 billion acquisition.

    By Polo Rocha
    Staff Writer
    March 8
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© 2026 Arizent. All rights reserved.