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The Cincinnati bank used to rely on surveys to gauge how satisfied customers were after speaking to a contact center agent. Technology has made the task easier and more comprehensive, and spotlighted common issues that triggered a high volume of calls.

The allegations against the $559 billion-asset bank are similar to those brought against Wells Fargo related to its 2016 fake-accounts scandal.

Devon Lyon will succeed longtime president and chief executive David L’Ecuyer in August.

The Texas-based institution named Robert Hernandez as its next president and CEO. He replaces James Poplin, who announced his retirement earlier this year.

A potential Senate bill could pressure interchange fees, while the broader economy faces a downturn. Mastercard CEO Michael Miebach contends the firm is prepared for both.

U.S. brokerage units of JPMorgan Chase and UBS Group agreed to pay a combined $2.1 million in penalties to settle allegations from the Securities and Exchange Commission that they didn’t have the proper policies and programs in place to prevent customer identity theft.

Following another strong quarter for wealth management, here's what Goldman Sachs will do next in its hunt for the almost wealthy, and why it matters.

American Banker's second annual Most Influential Women in Payments, Next recognizes women under 40 who have demonstrated a strong talent for leadership and an expertise in their respective fields.

The Salt Lake City company benefited during the second quarter from the Federal Reserve’s rate increases, partially offsetting higher expenses and falling noninterest income.

Efforts to recruit millennials and Generation Z include letting cardholders select preferred names and pronouns, offering rewards for gas purchases and providing financial guidance.