Companies are turning off prospective customers and employees with misguided approaches.

Community banks and credit unions are eager to innovate, but technology upgrades must be done first, says Bruce Lowthers, FIS banking solutions president.

BofA’s do-no-harm approach to AI; looking at what comes next for Fannie and Freddie now that they get to keep their earnings; ruling cuts short debt collectors’ victory lap over CFPB proposal; and more from this week’s most-read stories.

The company has rolled out an online platform for firms considering marketplace loans as an asset class.

The Conference of State Bank Supervisors has proposed creating model payments legislation that states could adopt to improve the state-by-state licensing process.

The financial industry should take notes from regulators that have diverse leadership.

Large banks are increasingly taking stands on social issues like gun rights and climate change. Some see this as a troubling development.

The service will move customers’ uninvested cash from their Robinhood accounts into existing banks, which are already insured through the Federal Deposit Insurance Corp.

Futurist Lex Sokolin believes buying banking products will be like buying generic pain relievers on Amazon.

Sunil Chandra's job will be to guide the fintech's international expansion. It says 12 banks are using its small-business lending platform, including three in the United States.

Susan French, head of product at BBVA Open Platform, discussed the bank's vetting of fintech partners and how it deals with the competitive threat that their products present.

FDIC Chairman Jelena McWilliams reaches out to tech pros to bring fresh ideas to the agency.

Readers react to a regulator's promise to reduce regulation that hinders innovation, Sen. Elizabeth Warren's plan to impose heavier taxes on lobbying groups, Freddie Mac's exploration into AI and more.

It's the latest move by Radius to extend its banking-as-a-service offering to fintech partners.

Good customer service, layered with new technology, gives community banks an advantage over big banks.

Facebook calls an emergency meeting about its planned payments network; Well Fargo report says 200,000 jobs will be lost to robots and technology.

She turned around troubled business units, rebounded after a demotion and beat cancer. Now Bank of America’s chief operations and technology officer is taking on her biggest challenge yet: ensuring AI is used responsibly.

Millennials hate bureaucracy but big banks aren't agile enough to meet the demand for fast service. That gives credit unions a big opening.

Cathy Bessant, BofA’s chief operations officer, is the Most Powerful Woman in Banking; 6 standout fintechs at Finovate 2019; the Citi CEO says gender pay gap is ‘a challenge we need to tackle together’; and more from this week’s most-read stories.

In the payments world, Scharf is best known as the CEO of Visa Inc. from 2012 to 2016, where his strategies for faster payments, fintech partnerships and other key issues may shed light on what he has planned when he becomes CEO of Wells Fargo.