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Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

The CFPB's decision to drop a requirement that third parties verify a debt's accuracy before collecting on it is likely to speed the agency's efforts to write rules for all parts of the debt collection market.

Pinnacle Financial Partners closed in on $20 billion in assets by buying BNC. It now has to integrate the North Carolina bank, while finding ways to boost profit and adapt to increased regulatory burden.

The second day of the trade group's conference featured former NCUA Chairman Rick Metsger saying farewell, lessons on leadership and the future of car buying, and more.

CFPB Director Richard Cordray took issue with a House Republican report that said he lied about his agency's role in investigating the Wells Fargo phony-accounts scandal.

The announcement follows the completion of the merger of D+H and Misys by their owner, Vista Equity Partners.

Mastercard is extending the amount of time it allocates to global employees for bereavement to 20 days, following Facebook’s adoption of a similar policy.

Wall Street is whining about a New York City law meant to close the gender pay gap; CEOs vow action on diversity; and could a female college football player be an NFL first?

Until now, Amazon's moves seemed like cautious pokes at the deeply ingrained habit of going to a store and paying with a plastic card. Furthermore, any competitors may have seen Amazon's lacking retail store presence as a buffer that kept them at least temporarily safe from the same fate that befell the bookselling world. How naive they were.

A proposed merger regulation from NCUA could make it easier for members to share opinions on whether or not their CU should merge, but analysts say it could also allow members to compliate or even derail the entire process.