Machine learning

The companies have teamed up on a product to help banks, especially small ones, give customers more accurate insights into their own financial health.

ComplyAdvantage, Cinnamon and Zoovu recently raised millions of dollars to fuel expansion of their automated risk management, data-scanning and customer service products geared toward financial services companies.

To take full advantage of AI’s opportunities, employers must understand and overcome lingering doubts from their employees.

The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.

Technology companies have pushed machine learning as a way to combat a fraud threat that's increasing in size and sophistication, and there are signs emerging security innovation is making a difference.

A year after buying the artificial intelligence fintech Layer 6, TD Bank is "rewiring how the organization has worked," Gregory Braca says.

Policymakers need to update banking regulations to minimize the risks posed by technology companies entering financial services, a well-known policy analyst says in a new paper.

Banks use anti-money-laundering and fraud systems to try to catch scams that prey on senior citizens. A few, including Wells Fargo, are working on artificial intelligence that could spot them even earlier.

Data scientists from NASA, Google and hundreds of other places are working for financial firms in their spare time. Is this a good idea?

Bank technologists see the potential for AI in lending, money laundering detection, fraud and other areas. Regulators and bank executives insist on “explainability.”

As banks begin to use artificial intelligence in their businesses, they’ll need to consider the potential for bias as well as the impact new technologies will have on workers.

The software, which was developed by Feedzai, will eventually block payments that appear to be fraudulent or mistaken.

Rich Baich, Wells Fargo's security chief and newly appointed security advisor to the White House, shares attack types he’s worried about and top defenses.

Executives urged the consumer bureau at a public meeting to keep a closer eye on artificial intelligence innovations developed by fintech firms that are subject to less regulation.

In a push to be on the leading edge of technology, Tennessee-based Enrichment Federal Credit Union launched a service through Amazon's Alexa by first making sure employees knew what to do.

In a bid to help younger consumers, CommunityAmerica Credit Union’s new FAFSA chatbot can answer more than 400 questions about applying for federal student aid.

The Federal Reserve is paying close attention to how it might regulate artificial intelligence and machine learning, Fed Gov. Lael Brainard said in a speech Tuesday.

Consolidation across the financial space isn't going to slow down, but one analyst says credit unions have a significant advantage over the competition.

Striking the right balance between personalization and privacy is just one challenge the startup Finn AI is grappling with as it refines the artificial intelligence behind banking through Alexa and other devices.

Banks should work to shield some customers who may otherwise be flagged or blocked by AI-powered safeguards, and consider using alternative data to expand services to the underbanked.