When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

A first-in-the-nation ordinance, passed by the city council in the wake of the Wells Fargo scandal, would require banks that want the city’s business to reveal if they have sales quotas for employees. It remains to be seen, though, whether Mayor Eric Garcetti will sign the measure into law.

Northwest Bancshares in Pennsylvania, which built a reputation as an active acquirer, is taking a step back under Ronald Seiffert to evaluate ways to grow without M&A.

Aquesta Financial Holdings expects to record a post-tax gain of $1.7 million from the sale of its insurance business.

A decades-old Fed charter could help banks develop new cooperatives to combat economic inequality.

The deal is designed to improve capital ratios and reduce risk at the Seattle company.

A Chicago bank isn't afraid of taking on competitors that spend billions on technology. A state regulator is afraid of giving fintech startups too much latitude. Yet another one of our Most Powerful Women retires. Plus, blockchain's leading ladies, the fallout from a big political upset and a tool to help you stop apologizing.

Chris Furlow, who was a founding staff member at the Department of Homeland Security, is now the president and CEO of the Texas Bankers Association.

While there are many reasons consolidation has slowed in the Keystone State over recent years, several factors in play could lead to a resurgence in activity.

Some industry officials are offering rosy projections about the future of banking, but institutions that follow that logic may find themselves overextended in the next downturn.

Union Bankshares in Virginia sold Shore Premier Finance, a business it inherited from a recent acquisition.

Peapack-Gladstone has agreed to buy Lassus Wherley & Associates, which has offices in New Jersey and Florida.

The Oakland company has hired Colleen Atkinson, a former manager at HSBC, to oversee its new professional banking business line.

Commercial real estate is their bread and butter, but many banks are scaling back in this vital loan category. Here’s why.

Nelnet’s planned bank would be an online enterprise focused on gathering deposits and making private student loans.

As branches evolve to become more education-oriented, banks are taking their cues from retailers, hotels and other service sectors.

Digital Federal Credit Union developed a platform to accelerate fintech development that helps to bake in a valuable partnership between groups that might otherwise be competing with each other.

The measure, which has been compared to the EU’s new consumer privacy rules, grants Californians new rights over how companies collect and use their personal data.

Banc of California in Santa Ana will cut roughly 9% of its workforce as it looks to trim $15 million in expenses.

Buying a startup or running an accelerator program isn’t enough to help banks truly prepare for the coming digital age.