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But large banks have narrowed the gap as they have made a more concerted effort to better explain their fee structures to disgruntled customers.
April 18 -
The results from the latest J.D. Power report are a validation of Huntington's recent efforts to strengthen its small-business banking capabilities.
November 9 -
Profit fell slightly at Huntington Bancshares on fewer gains from loan sales last quarter.
April 17 -
By pressing forward in business banking, auto lending and branch expansion, CEO Stephen Steinour has Huntington moving fast — and thinking big.
November 28
Huntington Bancshares (HBAN) has hired a financial technology veteran to find ways to improve customer service and contain costs.
The $56 billion-asset company said Monday it has named Jeff Sturm chief continuous improvement officer.
Sturm joins Huntington from Fiserv (FISV), where he most recently served as a senior vice president for quality and capability development. He spent 18 years with the financial technology company, holding a series of jobs in operations and information technology.
Huntington, in Columbus, Ohio, hopes the newly created post will enable it to build on recent momentum in customer service, according to spokeswoman Maureen Brown, who notes that J.D. Power recently recognized Huntington as the
"One of the focuses of this position will be to look at ways to make service better, faster and more efficient," says Brown, who notes that Sturm's duties include oversight of back-office processes.
"We've had a continuous improvement program since 2011 and I think it's among the reason we've got these great service awards," Brown says. "Now we want to elevate it so it reports directly to the chief executive."
Chief Executive Stephen Steinour said in a news release that Sturm's "expertise will drive more efficiencies across the enterprise."
Noninterest expense at Huntington fell 4.3% in the first quarter from a year earlier, to $443 million. Steinour in April told investors the company would "continue to look for areas where we can improve efficiency."
