The probe is the latest example of the consumer bureau scrutinizing sales tactics at big banks following the Wells Fargo fake-accounts scandal. U.S. Bancorp said it is cooperating fully.

“If I see something that needs to be fixed, I tend to just gravitate toward it,” said Ratliff, U.S. Bank's head of disputes and prepaid operations.

The company’s payments services business has struggled during the pandemic, but executives are counting on commercial clients’ embrace of real-time payments to help fuel the unit’s growth in 2021.

The Minneapolis company teamed with the fintech Personetics to develop an automated-savings feature on its app that goes beyond most rival offerings by monitoring cash flow and spending to determine safe amounts to set aside.

Marcus Martin will be responsible for expanding sustainable investing options for the Minneapolis company's corporate and commercial customers.

The industry legend turned around a struggling Minneapolis company and even escaped a kidnapping to build the firm that is now the nation’s fifth-largest bank.

Ellison-Taylor, an expert in technology and finance and former chair of the American Institute of Certified Public Accountants, is the second Black woman and fourth person of color on the Minneapolis bank's board.

Hundreds of branches temporarily shuttered during the pandemic are now permanently closed.

As the pandemic transforms the way corporations pay suppliers, many banks are watching nimble fintechs rush in with streamlined solutions customized for remote workforces. U.S. Bank didn’t want to risk getting cut out of that equation.

The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.