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Retriever of Jackson, an independent sales organization based in Jackson, Miss., is visiting each one of its more than 3,000 merchants as part of its payment-data security program. Cliff Torrence, Retriever CEO and president, tells CardLine sister publication ISO&Agent Weekly the site visits involve more than ensuring a merchant's payment terminal has the latest security software. A visit to one merchant found a fax machine printing cartridge that retained images of faxes it received, Torrence says. Those images included credit card numbers, expiration dates and signatures that customers sent the merchant. "The merchant never knew it did that," Torrence says. "If you don't visit the merchant's business, you're not going to know this." Approximately 2,000 of the ISO's merchants comply with the Payment Card Industry Data Security Standard, Torrence says. The rest are in the process of becoming compliant, he says.
