Retail & Commercial

On Sep. 30, 2017. Dollars in thousands.

On Sep. 30, 2017. Dollars in thousands.

Bigger rivals are making inroads into small banks' bread-and-butter business line, yet the leaders of three community banks say they just need to keep doing what they do best — personal service — but work harder at it and incorporate new technology.

The credit union will get money back sometime late next year as a result of the merger of the Temporary Corporate Credit Union Stabilization Fund and the National Credit Union Share Insurance Fund.

The key, experts say, is ensuring that staff makes members understand the reasoning behind the changes and making them feel like a part of the process.

The agency has suffered a series of setbacks over the past two months, from a rollback of its arbitration rule to a legal battle over its leadership. Here's what happened — and where the agency might lose next.

Women are not only less likely to be approved for loans than men, they are less inclined to apply for loans in the first place. Among the reasons: aversion to debt and fear of rejection, according to a new report.

After two century-old community institutions merged in 2010, they never suspected it would take seven years before their operating systems got along.

SunTrust sold an insurance financing unit that it deemed noncore, but it is on the lookout to buy more complementary businesses such as a CRE lender it acquired last year.

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.