Retail & Commercial

Andy Maguire faces a challenge: tasked with upgrading HSBC's digital-banking systems, he has discovered that customers are twice as likely to trust a robot for heart surgery than for picking a savings account.

The $3.2 billion-asset company is making a bigger push into northern Indiana with its agreement to buy Lafayette Community Bancorp.

Regulatory restrictions on market entry can shield banks for only so long from problems like those faced by traditional retailers. But financial institutions can take these steps to stay competitive in the ever-digital world.

The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network.

Brian Moynihan won praise from the Wells Fargo CEO for his handling of subprime, legal and other post-crisis issues during his first years as Bank of America's top executive.

HSBC is getting aggressive in Canada — and one needs to look no further than its latest mortgage rate for proof of broader ambitions.

Automated teller machines have come a long way since Barclays rolled out the world's first ATM at a branch in north London 50 years ago. Here's a look at some of the milestone moments and key innovations in ATM technology over the past five decades.

Regulators have hinted that they're warming up to the idea of startups, but industry veteran George Groves is raising money to buy an existing bank because he fears the approval process would take too long.

The Tennessee bank has agreed to pay nearly $85 million for Capstone Bancshares in Alabama.

Long Game uses behavioral economics and the mass popularity of lottery games to redirect lottery spending toward savings.