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The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

Bots can use revealed preferences and purchase history to make pertinent recommendations, writes Doug Baldasare, CEO of ChargeItSpot.

Card testing is like thieves “playing the slots” with stolen card numbers to see what they can get from them, writes Rafael Lourenco, executive vice president of ClearSale.

The new owner of this Miami bank might be from Chile, but it sure knew how to create warm feelings with the employees it acquired. Instead of cutting back on benefits, it added some new ones — including a cash bonus paid for life events like having a child.

To continuously build strong customer relationships, there should be an incentive structure within a custom token, where quality reviews by industry players are rewarded using the tokens, writes Denatacoin's Mariam Nishanian.

PayPal is among the top non-bank financial brands, though that may soon change as other challengers gain ground, writes Hannu Verkasalo, founder and CEO of Verto Analytics.

United Community Bank of West Kentucky took the harrowing experience of one of its employees as an opportunity to improve the benefits it offers.

JPMorgan Chase's Amber Baldet shares how she got interested in technology; Credit Suisse’s Laura Hemrika talks microfinance; and a few of our Best Banks to Work For have female CEOs.

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

Between Brexit, Dodd-Frank uncertainty and the mobile revolution, issuers and financial services companies must combine past performance data and forward-looking information to gain insight, writes Henri Wajsblat, director and head of financial services at Anaplan.

Competition from global giants like Amazon and Alibaba and millions of independent retailers, coupled with the constant threat of credit card fraudsters, makes it imperative that online retailers tick all the boxes to reduce risk, writes Suresh Dakshina, CEO of Chargeback Gurus.

Culture is key at Washington Trust, as it is at many of the 75 banks in our Best Banks to Work For rankings. Having a custom word to describe its community-oriented philosophy helps fuel conversations about it, and letting employees personalize the meaning (no scripts here) fuels a sense of empowerment and enthusiasm.

By eliminating the friction of a cardless ATM, the utility value of the mobile wallet has just increased by an order of magnitude, writes Dan McKinney, co-founder and chief marketing officer at Finxact.

A data-driven approach to money laundering prevention can help increase profits and improve regulatory compliance, writes Edmund Tribue, risk and regulatory practice leader at NTT Data Services.

Here’s a community bank that is growing goodwill with local residents — literally. The staff at an Independence Bank branch in Hopkins County, Ky., tends an acre of farmland before and after work, with their crops going to help feed the needy.

Millennial purchases are fueled by convenience, efficiency and value, and with the recent announcement of Instant Pick Up, Amazon has taken another step in the right direction, writes Gil Don, CEO of Splitit.

This latest instance of Trickbot is a good time to remind consumers not to trust third-party sites even when directed by an email that seems legitimate, writes Lisa Baergen, director of marketing at NuData Security.

Safety first, counseling and maybe massages later. For most banks, the goal after a robbery is to restore normalcy. But how they go about it varies, from requiring employees to return to the scene to enlisting colleagues who have had a similar experience to provide support.

Consumers who either are tiring of the password overload, or those who understand that passwords are antiquated security, are driving the fair amount of biometric adoption, writes Michael Lynch, chief strategy officer at InAuth.

Financial institutions need to take notice of this phenomenon and ramp up their payments infrastructure to support these developments, writes Chet Kamat, senior vice president of Oracle Financial Services.