As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever

The card brand uses a new form of generative AI that improves data sourcing, making human involvement less necessary.

The Treasury's financial crimes arm alerted banks to the dangers of AI-powered fraud, urging close monitoring and swift reporting of any suspicious activity.

The Biden administration's executive order on AI may be canceled and replaced with less restrictive policy, but banks will still need to proceed with caution, experts say.

AI agents can help route tasks and make decisions along the way, but a human in the loop will still be needed to ensure effectiveness.

As firms rush to roll out viable use cases, developing an effective internal governance structure is key, companies said at Money 20/20.

Through a multiyear agreement, Citigroup is cloudifying the way it delivers software to employees, customers and its markets business.

Banks' compliance teams have often been the source of innovative technologies with applications far beyond financial services. That is likely to hold true with artificial intelligence-related compliance solutions.