Bank technology

HSBC has formed an advisory board to guide it on fintech, cybersecurity and IT infrastructure issues.

For banks, which stake their business on being trustworthy and reliable, there's a certain amount of risk to putting a chatbot out there that could make embarrassing or serious gaffes.

Corporate clients are increasingly asking their banks to help digitize back-office processes. Such a move can help both parties save time and money.

Some vendors have begun offering authentication platforms through which biometrics and other authentication tools can be plugged into any or all channels. TD Bank is sold on this concept, but others are not completely sure.

Larry Mazza, MVB’s chief executive, joined the board at BillGO.

Nondepository lenders are beating their bank competitors when it comes to both digital innovation and market share in the mortgage industry. As interest rates rise, banks will need to move toward electronic closings and adopt other innovations if they want to stay competitive.

The growth of digital channels is changing bank M&A values, forcing buyers to focus less on branches and more on the volume of customer data.

Joint accounts sometimes seem stuck in another era. Here’'s how to modernize them.

Though banks are bigger in peer-to-peer payments overall, Venmo is better at functionality and branding and millennials love it. Now banks are launching Zelle with high hopes and the advantage of real-time speed. Can they catch up? Should they even bother?

Artificial intelligence is moving from science fiction to practical reality fast, and it's in banks' best interest to gear up now for the changes ahead. Here are some strategies to consider.