Bank technology

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

Cultural issues, budget constraints and legacy technology often keep banks from converting their tech aspirations into a reality.

Tesco Bank has confirmed that over the weekend, some of its customers' accounts were subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently.

Recipients of the 2016 FinTech Forward awards discuss the various factors that are keeping banks from fully embracing the digital world the way startups do.

Patent-troll litigation costs American companies $29 billion a year, and fintech startups as well as big banks are now in the crosshairs. A growing number are banding together to defend themselves.

Although blockchain may ultimately solve a few problems really well, the notion of it having widespread application is being questioned.

Furthering a relationship that placed Walmart on the closed-loop ChaseNetprocessing platform, Walmart has committed to accepting the Chase Pay mobile wallet in its stores and in-app.

Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.

Fannie Mae's new representation and warranty relief offers lenders a long-awaited incentive to use its automated loan validation technology. But is it enough for lenders to make the necessary technology updates and process changes to implement the tools?

The spotlight on unethical sales practices at banks has likely led customers to consider abandoning their financial institution, yet too many factors stand in the way of making a switch.